Senior Manager, HR Operations

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

The Senior Manager of HR Operations is responsible for overseeing and optimizing the day-to-day operations of the Human Resources department. This role ensures the efficient delivery of HR services, compliance with employment laws, and implementation of HR policies and procedures. The manager leads a variety of HR initiatives and collaborates with other departments to support organizational goals, drive process improvements, and enhance employee experience.

PRIMARY RESPONIBILITIES: 

HR Operations Execution 

• Own and execute end-to-end employee lifecycle operations including onboarding, offboarding, and employment changes across global markets.
• Manage general HR administration, ensuring accuracy, compliance, and excellent employee experience. 

Payroll & Benefits Administration 

• Administer payroll processes for both the S. and UK, ensuring accuracy, compliance, and timely delivery in coordination with internal partners and vendors. 
• Oversee UK pension schemes and UK benefits enrollment.  
• Support global benefits and compensation-related activities as needed.
• Administer the Tuition Assistance Program, including eligibility tracking, approvals, and reimbursements. 

HRIS & Systems Oversight 

• Manage and maintain global HRIS platforms including Workday, Deel, and Staffology.
• Ensure data integrity, system optimization, and alignment with business needs.
• Collaborate with internal stakeholders and vendors on HR system improvements and integrations.

Compensation & Reporting 

• Lead the Annual Salary Review process in partnership with Finance and department heads.
• Lead and support Annual Incentive Plan management and payments according to plan.
• Produce and deliver monthly HR metrics reports for the Executive Leadership Team (ELT), including headcount, attrition, DEI, and other relevant KPIs. 
• Develop ad-hoc reporting and dashboards to support HR and business decision-making 

Process Optimization & Policy Development 

• Identify and implement improvements and automation across HR processes to drive efficiency and scalability 
• Maintain and update HR policies in alignment with evolving regulations and company practices 

Employee & Manager Support 

• Serve as a point of contact for employee and manager inquiries through the HR inbox, providing accurate, timely support and escalating issues as appropriate as well as the JIRA Ticketing system for HR
• Ensure consistency and compliance in employee support and internal HR communications

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of progressive HR experience, with at least 2 years in an HR Operations role preferred.
• Strong knowledge of HR systems, labor laws, and operational best practices with a global perspective preferred. (ADP, Workday, Staffology)
• Excellent leadership, communication, and problem-solving skills.
• Proficient in Microsoft Suite with an emphasis on Excel reporting & PowerPoint creation.
• Proven track record of agility, change management, and flexibility.
• Strong interpersonal and collaboration skills across a variety of business lines, functions, departments, and locations both internally and externally.
• Schedule flexibility when necessary.

*Must be able to work in office, full-time, from our Orlando, FL office.*