Senior Manager, Gaming Optimization - EMEA

Who we are

http://www.tangamsystems.com

Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics and visualization software. Our clients range from Fortune 500 businesses to some of the best known brands in the resort industry, including operators in United States, Macau, Australia, Philippines, Cambodia, New Zealand and Canada. Our Table Games Yield Management (TYM) and Slots Optimization & Data Analytics (SODA) products help casino resorts optimize their gaming operations in order to increase profitability and enhance the patron experience.

Our next generation business intelligence software products take the complexity out of data analytics and makes data understandable and actionable to ordinary users. Our patented products have won numerous industry awards and recognitions. We continue to push the envelope on what is possible in the area of data analytics software, and we are always seeking new talent to join us on our exciting journey.

What we’re hoping you will achieve as the Senior Manager, Gaming Optimization…(circa 2027)…

We’d like to thank you for your pivotal contributions in helping our clients across Europe, the Middle East, and Africa (EMEA) master data-driven gaming floor optimization. Your unique blend of expertise in both table games and slot operations, combined with a sharp understanding of performance-focused data, helped drive significant gains in operating profit for our clients.

You played a central role in launching and evolving our suite of gaming optimization solutions tailored to diverse markets across the region. The enthusiastic referrals and success stories from our clients fueled record-breaking customer satisfaction and sustained growth throughout EMEA.

Key Contributions in the Role:

• Operational Optimization Leadership - Leveraged your deep experience in table and slot operations, using Tangam’s software to drive measurable improvements in profitability and efficiency. You supported operators in optimizing game-mix, spreads, labor, slot product mix, locations, and pricing—aligned with local player behavior and regulatory frameworks.
• Client Education & Transformation- Equipped client teams with a strong understanding of revenue management principles. Your guidance shaped data-centric decision-making and transformed daily operational culture.
• Product Influence & Innovation - Built strong relationships with users and stakeholders, capturing evolving needs and feeding them into product development. Your insights significantly shaped Tangam’s product roadmap through an EMEA lens.
• Insight Development & Deployment - Independently crafted data-driven insights and actionable recommendations to support timely, successful rollouts of Tangam’s software across various jurisdictions.
• Team Mentorship & Culture - Mentored junior team members, elevating their skills in gaming operations and data optimization. Your leadership cultivated a high-performing, motivated team culture.
• Thought Leadership & Advocacy - Contributed to educational content and case studies showcasing best practices in yield management, and raised industry awareness of optimization through events and publications.
• Business Development Support - Played a key role in client growth by supporting sales efforts and promoting data-driven decision-making through presentations, demos, and strategic discussions.
• Brand Ambassador - Actively reinforced Tangam’s reputation as a trusted advisor in gaming optimization, enhancing our presence and credibility in the EMEA marketplace.
• Continuous Learning & Knowledge Sharing - Demonstrated a relentless pursuit of knowledge in operational optimization, emerging trends, and data visualization—sharing your learnings to catalyze team performance.

We can’t wait until then. Now back to Today. If you’d like this story to be yours, fill out the application by selecting Apply for this Job.

Role Requirements:

• Extensive Gaming Operations Experience: 5+ years in senior-level roles managing table and slot operations in medium/large casinos across the EMEA region. Strong grasp of KPIs, SOPs, and optimization techniques, including: win/drop/hold/open hours, coin-in/theo/handle pulls/RTP, pricing, labor, game mix, and regional market nuances.
• Exceptional Communication & Presentation Skills: Proven ability to prepare and deliver high-impact presentations and reports to senior leadership across diverse cultures.
• Data-Driven Mindset: Comfortable with Excel, Microsoft Office, and business intelligence tools (e.g., Tableau, SAS, Cognos). Skilled at interpreting data to inform strategy.
• Educational Background: A degree in Business, Hospitality, Finance, or a related discipline is a strong asset.
• Travel: Willing to travel ~25% across EMEA to support client engagements.
• Licensing Eligibility: Must have no criminal record and be eligible for gaming licenses in relevant jurisdictions.
• French/Spanish fluency is a major asset.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting us at [email protected].