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Makro PRO

Senior Manager - E-commerce Operation (Native Chinese/ Based in Shanghai, China)

Shanghai , China
full-time

AI overview

Manage e-commerce operations on platforms like Tmall, collaborating cross-functionally to drive data-driven strategies and optimize performance for consumer goods.

•Strategy & Planning: Develop annual, quarterly, and key promotional campaigns (e.g., 618, Double 11) strategies, sales targets, and budget plans.

•TP Management & Collaboration: Serve as the primary point of contact and manager for the TP agency, overseeing daily operations including product listing, campaign applications, storefront design, live streaming execution, and ensuring alignment with brand standards.

•Data-Driven Review: Establish a store data monitoring system, regularly analyze operational metrics (traffic, conversion, average order value, etc.), lead post-campaign reviews, and propose actionable optimizations to drive business growth.

•Cross-Functional Collaboration: Work closely with product, content marketing, and supply chain teams to ensure seamless operation of the "product-content-operations" workflow.

Requirements

  • 5+ years of Experience in E-commerce operation management on Tmall, proven experience in 0-1 store launch or leading operations on Tmall/Taobao.
  • Category business experience and deep understanding of consumer goods industry, preferably FMCG
  • Cross-border experience is a plus ( from overseas market to China)
  • A comprehensive knowledge of the consumer goods industry, including market trends, competitor activities, and industry advancements; Business and marketing acumen.
  • Deep understanding of Tmall platform rules, marketing tools, and advertising logic. Highly data-sensitive with strong analytical skills.
  • Excellent project management and TP/vendor management skills, with the ability to drive partners to achieve goals.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Ability to communicate effectively through written and spoken word
  • Basic English communication skills required.
  • Excellent communication and problem-solving skills
  • Effective communication skills to collaborate with cross-functional teams and deal with key stakeholders to gain resources.
  • Strong analytical and Proficiency in data management skills: MS-Excel (Professional Level), Outlook, Analytics Platform, Marketplace Back-end platform​
  • Relationship building and networking
  • Self-motivated, well-organized, flexible and result oriented
  • Ability to work in a fast-paced, dynamic environment:
  • Innovation and creativity: A forward-thinking mindset to stay updated on industry
 Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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