Lead the evolution of the end-to-end rider journey, ensuring a cohesive experience across digital and physical touchpoints.
Evangelize design strategy to executive leadership and cross-functional partners
Foster a human-centered design culture that is data-driven, iterative, and inclusive.
Provide creative direction and career coaching, manage org design to ensure optimal support for cross-functional squads
Manage & implement design workflows, resource allocation, and project timelines to ensure the team ships at high velocity without sacrificing craft.
Partner deeply with UX Research & Product peers to translate complex user data into actionable roadmaps & iterations.
Qualifications
10+ years of professional design experience, with at least 3–5 years in a management or lead capacity.
Curiosity, a desire to figure out how to make things better.
Experience driving collaboration, alignment, and affecting outcomes with influence, including at the executive level.
Bonus Qualifications
You have led the design of products in a relevant space.
You have experience working with Operations teams.
You know how to thrive in a growing, complex organization.
You know how to deconstruct complex ideas and concepts.
