This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer in United States.
This role is a senior operational leadership position responsible for delivering an exceptional customer and partner experience at scale. You will lead and optimize customer lifecycle operations, ensuring smooth onboarding, consistent engagement, and data-driven success management. The position blends operational rigor with analytics, AI, and process optimization, providing opportunities to improve efficiency, adoption, and measurable customer outcomes. You will manage a team of managers and individual contributors, supporting cross-functional alignment with Sales, Product, and Strategy. This role is highly collaborative and systems-focused, allowing you to translate complex workflows and signals into actionable insights. You will directly influence customer satisfaction, retention, and operational excellence in a mission-driven environment committed to equitable access and impact.
Accountabilities:
Operationalize customer and partner lifecycle standards across onboarding, engagement, success planning, and risk management
Build scalable engagement models and workflows that balance high-touch support with automated, data-driven processes
Lead adoption and optimization of CX platforms, dashboards, and reporting infrastructure to track health, productivity, and engagement
Analyze engagement, retention, and health trends to identify operational improvement opportunities
Partner with internal stakeholders to ensure seamless handoffs, alignment, and enablement across Sales, Product, and Strategy
Manage customer-facing managers and individual contributors, fostering accountability, systems thinking, and performance improvement
Drive continuous enhancements to onboarding quality, time to value, customer health metrics, and operational efficiency
Requirements:
8–10+ years of experience in Customer Success, Customer Experience, Sales Operations, or related operational roles
Proven experience managing teams of individual contributors and managers
Strong background in analytics, reporting, and operational performance improvement
Experience with CX platforms such as Gainsight or equivalent
Demonstrated ability to design and operationalize scalable workflows, engagement models, and structured processes
Experience leveraging AI or automation tools to improve efficiency and consistency
Excellent cross-functional collaboration, communication, and stakeholder management skills
Alignment with a mission-driven approach, preferably in healthcare, SaaS, or nonprofit environments
Benefits:
Competitive salary of $154,823.50 per year, with equal pay philosophy for same-level roles
Flexible work hours and fully remote team environment
Paid parental leave and generous time-off policy, including 15 PTO days, 9 wellness days, half-day Fridays, and sabbatical every 4 years
Medical, dental, and vision insurance for employees and families, with HSA/FSA options
401(k) retirement plan, short- and long-term disability coverage
Annual wellness budget and professional development funds for courses, books, and learning opportunities
Volunteerism opportunities and support for community engagement
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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