Senior Manager, Customer Insights
TLDR
Drive high-impact insights that support customer success and inform commercial growth, translating complex data into clear narratives for clients.
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation;
Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews;
Conduct complex analyses to surface actionable insights on member behavior and solution performance;
Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact;
Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders;
Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.
Bachelor's degree or higher in a quantitative or related field;
5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities;
Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation;
Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences;
Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication;
Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Benefits
Equity Compensation
Equity shares*
Flexible Work Hours
Flexible working hours
Health Insurance
Comprehensive health, dental and vision insurance*
Free digital therapist
Free digital therapist for you and your family
Paid Parental Leave
Parental leave*
Paid Time Off
Discretionary PTO plan*
Remote-Friendly
Remote-first company
Sword Health is transforming healthcare with its AI Care platform, making healthcare more accessible while drastically lowering costs for payers and organizations. Initially focused on pain management, Sword has expanded into women's health, movement health, and mental health, serving over 700,000 members across three continents and helping enterprise clients save over $1 billion in unnecessary healthcare expenses.
- Founded
- Founded 2015
- Employees
- 201-500 employees
- Total raised
- $130M raised