Lead the end-to-end system strategy and governance of core CRM platforms within the Customer Success team to enhance operational efficiency and customer experience.
We’re looking for a Senior Manager, CS Systems & Optimization to own and evolve the business systems, workflows, and operating procedures that power our Customer Success teams.
Reporting to the Senior Director, CS Optimization, this role is accountable for the end-to-end system strategy , governance, and continuous improvement of the core CRM and contact centre platforms used by Customer Success. You will ensure system design aligns with operational strategy, supports scalable processes, and drives a consistent, high-quality customer experience.
This is a business systems leadership role embedded within Customer Success, combining hands-on platform ownership with strategic process design.
What You’ll Do
What You Bring
As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.
Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
Education Stipend
Professional Development
Health Insurance
Health, Dental, and Vision Benefits
Monthly Lunches
Paid Parental Leave
Parental Leave & top up
Paid Time Off
Generous Time Off Program
Wellness Stipend
Flexible Health and Wellness Plan
TouchBistro offers an all-in-one Point-of-Sale and restaurant management system designed specifically for the food service industry. Serving over 29,000 restaurants globally, we provide essential tools that simplify operations and elevate the dining experience for both operators and customers.
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