GXE is the all-in-one platform for Investment Funds, Family Offices and Investment Managers.
GXE’s mission is to provide digital infrastructure and services for investing in private and unlisted assets such as property, venture capital, and debt. We provide investment managers and investors with the tools they need to succeed and enable them to focus on their portfolios and investors whilst GXE takes care of everything else.
Our platform is an end-to-end SaaS solution that combines registry, investor onboarding, fund administration, tax, compliance, communication, escrow, FX, and more. This empowers users with real-time visibility, efficient workflows, licensing, information security, and more.
A licensed financial services company, GXE holds Australian Financial Services Licence 460870 issued by ASIC.
GXE supports clients across sectors, including corporate, credit, family offices, pension and superannuation, private equity, property, and venture capital.
We are a high growth startup, and we offer an opportunity to join the team to help shape GXE’s future.
We are seeking a Client Operations Senior Manager to join our team.
The Client Operations Senior Manager is a hands-on leader who ensures seamless, efficient interactions between GXE, its clients, and their service partners to deliver an exceptional experience at every stage of the client lifecycle. This role is about building and executing first, then scaling and growing the team over time.
You will take ownership of operational delivery, client onboarding, and continuous improvement. Success in this role means rolling up your sleeves to design processes, implement solutions, and directly manage complex fund and investor operations – all while driving operational excellence.
You’ll bring a structured, process-driven mindset combined with a strong client-first orientation. Expect to work closely with product, software engineering, and business development teams to align operations with platform evolution and client growth.
This is a fast-paced environment where you’ll work at the speed of the client, building trusted relationships with fund managers, trustees, accountants, and the GXE team. Above all, you’ll own the outcome by ensuring every client interaction reflects GXE’s commitment to accuracy, transparency, and exceptional service.
Within your first three months you will have built strong relationships across the business and client base, gained a clear understanding of GXE’s strategy, platform and priorities, and taken full operational ownership of multiple key areas in the Client Operations function. You will have reviewed the current landscape, mapped core workflows, and assessed active client structures and requirements. You will meet clients, understand their challenges, and ensure delivery aligns with contractual expectations. You will lead onboarding for at least three new clients and manage a full migration from a legacy administrator with complete data integrity. You will help introduce a standardised, scalable approach to onboarding, migration, service cadences, and reporting, contribute to a Client Operations Blueprint with clear responsibility structures, and improve the metrics needed to track performance across the function.
By twelve months you will have embedded a disciplined operating rhythm across your client portfolio, running regular business reviews and producing a monthly Client Health Dashboard that gives clear visibility on performance, risks, satisfaction and delivery metrics. You will lead monthly internal reviews with leadership, drive measurable gains in onboarding speed and reconciliation accuracy, and be fully across the sales pipeline so upcoming client work is well planned and executed. You will have helped scale Client Operations through better design, automation and role clarity, and become a key voice in quarterly planning to ensure operational needs shape the product roadmap. You will also identify opportunities to deepen client relationships and expand revenue in partnership with the Business Development team.
You will be reporting to our COO, Stuart Fox and you will partner with Michael in running client operations, bringing in engineering, C-Suite and future Sales and BD teams to ensure smooth workflows and a strong client experience.
Requirements
Benefits
At GXE, we are proud to provide an environment that encourages and celebrates innovation, collaboration and success. We are dedicated to creating an inclusive workplace that values and respects each employee’s unique talents and perspectives.
We are committed to providing our employees with the necessary resources to excel. We offer competitive salaries, comprehensive benefit packages, and opportunities for professional development and career growth.
At GXE, each employee is an integral part of our success. We strive to create a work environment that promotes respect, trust and collaboration. We recognise that each employee has unique talents, experiences and perspectives that contribute to the success of our company. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
We are always looking for talented and motivated individuals to join our team. If you are looking for an opportunity to grow professionally and personally, GXE is the perfect place.
GXE is the end-to-end platform for Investment Funds, Family Offices and Syndicates. GXE’s mission is to provide digital infrastructure and services for Trustee Services, Custody and Fund Administration. We provide investors, asset and fund managers with the tools they need to succeed and enable them to focus on their portfolios and investors whilst GXE takes care of everything else. GXE empowers investors, fund managers and family offices with real-time visibility, efficient workflows, licensing, information security, and more. A licensed financial services company, GXE holds Australian Financial Services Licence 460870 issued by the Australian Securities and Investments Commission. GXE welcomes clients across sectors, including corporate, credit, family offices, pension and superannuation, private equity, property, and venture capital.
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