Senior Manager, Client Compliance Operations

We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives.

This new role, Senior Manager, Client Compliance Operations, will lead the development of scalable compliance processes across True Link’s investment advisory business, as we surpass $2B in assets under management. This person will own critical workflows across account agreements and documentation, fee processes, and compliance communications, all with a focus on accuracy and a smooth experience for our clients. This is an exciting, new, high-impact role for someone who loves getting the details right, strengthening processes, and keeping a fast-moving advisory business organized and audit-ready.

What You’ll Do

• Lead and scale critical compliance processes as we grow, to ensure efficiency and accuracy on all account maintenance and documentation.

• Manage end-to-end investment agreement workflows, including new client agreements, re-executions, annual audits, and proper filing of executed contracts.

• Maintain audit-ready records and organize documents, agreements, and disclosures.

• Communicate directly with clients to explain compliance activities and requirements.

• Collaborate with our operations teams to refine advisory fee calculation processes and provide ongoing quality assurance.

• Proactively support audits, regulatory exams, and compliance communications.

• Partner cross-functionally to identify risks, strengthen our systems, and document best practices.

Who You Are

• 7+ years experience in compliance, investment advisory operations, or financial services operations

• Experience scaling compliance at a small, growing financial services or fintech company

• Familiarity with registered investment advisor (RIA) requirements, custodial account opening, and advisory documentation workflows

• Extremely organized, detail-oriented, and comfortable owning repeatable processes with precision

• Comfortable with suggesting and implementing process improvements

• Able to navigate complexity and bring structure, clarity, and consistency to operational systems

• Strong communicator who can partner closely with internal teams such as client services, compliance, and operations, and with external partners

• Comfortable managing documentation, records, and access controls across systems; experience with exams or audits is a plus

Why You’ll Love Us

• We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.

• With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more.

• Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.

• We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.

• We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays, your own professional development budget, and an awesome vacation package.

• We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in SF and Kingston NY, and we also love our in-person team get-togethers around the country.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team.