Senior Manager, Claims Specialty Operations

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Senior Manager, Specialty Operations. A qualified candidate must possess extensive experience in navigating complex claim situations, leading high-performing teams, and driving strategic initiatives to achieve business goals. The ideal candidate will have a proven track record of creating, developing, and leading highly successful teams through significant periods of change and growth. As SageSure’s Claims team continues to expand, you’ll play a pivotal role in ensuring the claims team scales with excellence, builds a sustainable business model for the future, and maintains the highest standards of quality and operational integrity. 

What you’d be doing: 

• Provide leadership and strategic oversight for Specialty Operations, including FNOL, Subrogation, and Salvage, managing complex claims, high-risk exposures, and files with significant financial and recovery impact.
• Promote customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations at an organizational level.
• Responsible for performance management, administration, training, development, and coaching of multiple teams within the unit, ensuring alignment with broader company goals.
• Analyze complex trends and take strategic action to avoid recurrence, appropriately escalating significant issues to executive leadership when needed.
• Promote a culture committed to identifying process efficiencies to continuously improve how work is completed across the claims unit.
• Ensure claims within the unit meet or exceed quality and regulatory requirements while maintaining the highest standards of integrity and operational excellence.
• Effectively collaborate with senior management in employee recruitment and staffing decisions to ensure the claims unit is adequately resourced. 

We’re looking for someone who has: 

• Bachelor’s degree in a relevant field
• 10+ years of property claims experience
• 4+ years of property claims leadership experience
• Experience fostering and managing key vendor partnerships at a strategic level
• Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally
• Proven ability to work effectively across technical and business-oriented stakeholders
• Proven ability to lead department-wide initiatives with limited oversight 

Highly preferred candidates also have: 

• Master’s degree in a related field
• 15+ years of property claims experience
• 7+ years of property claims leadership experience
• Insurance-related designations/certifications
• Experience as a claims process designer or owner at a strategic level 

About the Claims team at SageSure:  

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.   

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.