Senior Manager, Accounts Receivable and Collections

About the Role

Dutchie is seeking a dynamic Senior Manager of Accounts Receivable and Collections to lead the evolution of our AR and collections processes in a rapidly growing environment. This role will focus on building scalable infrastructure, optimizing cash flow, reducing bad debts, and ensuring exceptional customer interactions. The ideal candidate will bring both strategic oversight and hands-on expertise in AR, collections, and reporting, and will be instrumental in shaping Dutchie’s financial operations to meet public-company standards.

This high-impact role offers senior leadership exposure and the opportunity to drive long-term value at a hyper-growth startup. Reporting to the Director of Financial Operations, the Senior Manager will lead a team while collaborating cross-functionally to develop efficient processes, ensure compliance, and support Dutchie’s growth trajectory.

What You'll Do...

• Leadership & Strategy
• Build and lead a high-performing AR and collections team, including hiring, training, and mentoring.
• Serve as a strategic thought partner across the business to support rapid growth and scalability.
• Oversee the full-cycle AR process, including collections, reporting, and cross functional alignment with other departments 
• Operational Excellence
• Implement and enhance scalable processes for collections and AR in alignment with best practices
• Drive process automation and efficiency improvements in the order-to-cash cycle, leveraging best-in-class financial systems.
• Manage collections strategies, including proactive monitoring of overdue accounts, resolving disputes, and minimizing delinquency rates.
• Cross-Functional Collaboration
• Develop and maintain strong relationships with internal stakeholders (Sales, Customer Success, Implementation and Legal) and external clients to ensure timely collections and issue resolution.
• Collaborate with the Billing Support team to investigate and resolve billing discrepancies.
• Compliance & Reporting
• Lead weekly, monthly, quarterly, and year-end close processes, ensuring timely and accurate reporting of AR accounts.
• Maintain documentation of collection efforts, account reconciliations, and escalations.

What You Bring...

• Boston/MA/Northeast location preferred 
• Bachelor’s degree in Accounting, Finance, or a related field
• 8+ years of progressive experience in AR, collections, or customer facing billing in high-growth SaaS or fintech environments.
• 4+ years of managerial experience leading high-performing teams.
• Proven track record in process automation and optimization of collections workflows.
• Proficiency in collection software, financial systems, and platforms like Salesforce and Sage Intacct Billing
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment with strong attention to detail and organizational skills.

It's a Bonus If You...

• Have experience with cannabis industry collection practices.
• Are proficient in using Sage Intacct Billing, Lockstep Advanced Collections, Salesforce, Excel, Looker
• Have a proven history of reducing bad debts and meeting collection targets in complex environments

You’ll Get…

We are targeting a starting salary of $136,000 - $184,000 based on the intended level for this role. 

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

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