Senior Manager, Account Management SMB

Company Introduction  

Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.  

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today. 

Role Overview  

Senior Manager, Merchant Account Management is a team leader who oversees Rocket Now's major Merchants. In addition to the ability to analyze various data, the position requires flexible judgment to understand and execute the field. The position must have organizational management capabilities and be able to establish and achieve team OKRs. 

What You Will Do 

• Manage Merchant network
• Data analysis and management to achieve Rocket Now's sales goals
• Merchants Growth Planning and Operation
• Handle complex projects with Merchants 
• Discuss and collaborate on strategic sales activities with relevant departments
• Decision-making for internal/external critical issues

Basic Qualifications 

• 12~20+ years of sales/account management/business development experience
• Minimum 3 years of Team Lead/Management experience
• Can manage multiple complex projects 
• Excellent ability to analyze data and come up with directions
• Passionate about continuously improving and growing existing processes or policies.
• Great communications skills in Japanese and English

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/