Senior M365 Engineer

As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

Job Duties and Responsibilities:

·       Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.

·       Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.

·       Perform system administration tasks such as system configuration, patch management, and software upgrades.

·       Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.

·       Assist L4 Consulting on project work as needed

·       Conduct root cause analysis and implement corrective actions to prevent recurring problems.

·       Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.

·       Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.

·       Participate in project planning and implementation of IT infrastructure upgrades and migrations.

·       Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.

·       Implement Conditional Access and MFA in the Azure tenant

·       Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business

·       Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview

·       Expertise with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.

·       Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.

·       Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.

Requirements

·       Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)

·       Certifications (at least 2 of the 4 required):

o   MS-102 – Microsoft 365 Administrator Expert

o   MD-102 – Endpoint Administrator

o   SC-300 – Identity & Access Administrator

o   AZ-104 – Azure Administrator

·       Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer.

·       Strong hands on experience with the technologies referenced in the above sections.

·       Understanding of the ITIL framework

·       Familiarity with Service Now or other ITSM platforms

·       Experience working within an office environment including knowledge of office processes, procedures, and technology

·       Excellent verbal and written communication skills with the ability to interact with internal and external customers.

·       Strong analytical skills and attention to detail.

·       Must be a self-starter with excellent time management skills

·       Prior experience in a technical role in IT Consulting and/or Managed Services environment.

·       Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.  a plus