Senior Lead Incident Manager(English-German speaking) (REF4941D)

• Take the lead in addressing crisis situations in operational environment
• Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
• Support communication efforts with top management and clients regarding incident resolution strategies
• Collaborate effectively with various units/parties involved in incident resolution efforts
• Participate in optimizing and executing handover procedures towards Problem Management
• Contribute to the development and execution of strategies to prevent incident occurrences
• Assist in managing and optimizing IT incident, knowledge, and quality processes
• Contribute to lessons learned and training processes, including documentation creation
• Learn from and support Lead Incident Managers through training, coaching, and shadowing
• Participate in incident simulations (dry runs) and coordinate as needed
• Support Lead Incident Managers as shift leads
• Contribute to projects with strategic relevance under guidance

• At least 3 years experience as an Incident Manager
• Language skills: German (C1) and English (C1)
• Willingness to participate in oncall support
• Awareness of ITIL principles
• Stress tolerance, resilient in high-pressure environments
• Good knowledge of IT and data center infrastructure
• Familiarity with ticketing tools
• Hybrid work model: at least 1 office day/week

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.