About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

The Senior Lead Implementation Specialist is a strategic, customer-facing leader responsible for supporting complex pre-sales initiatives and driving the successful delivery of large-scale ERP implementations in major markets. This role serves as a critical bridge between Sales, Solution Engineering, Architecture, and Implementation teams—helping shape deals before close and ensuring execution excellence post-sale.

The Senior Lead Implementation Specialist partners with prospects and customers to understand business objectives, design scalable solutions, and lead high-impact implementations from discovery through go-live. This role is expected to operate at an executive level with customers, influence solution design, mitigate risk, and mentor internal teams while driving consistent, best-practice delivery.

Responsibilities:

Pre-Sales & Solution Strategy

Partner with Sales, Solutions Engineering, and Architecture teams during pre-sales to support complex and enterprise-level opportunities
Lead discovery and solution-scoping sessions to understand prospect business processes, technical requirements, and success criteria
Translate customer workflows and operational needs into scalable ERP solution designs
Support RFP/RFI responses, proposal reviews, and executive-level solution presentations
Deliver customer-specific demonstrations and implementation approach discussions to articulate Datacor’s value and execution capabilities
Act as a technical and functional advisor during deal shaping to reduce implementation risk and set clear expectations

Enterprise Implementation Leadership

Lead end-to-end delivery of large, complex, multi-entity implementation projects across major markets
Own project strategy, governance, scope management, risk mitigation, and executive communication
Serve as the primary escalation point for high-risk or high-visibility projects
Guide customers through key milestones including discovery, design, configuration, testing, training, and go-live
Partner closely with Product, Engineering, and Architecture teams to ensure solution alignment and feasibility
Identify gaps in standard workflows and design short- and long-term solutions to meet business needs

Customer & Stakeholder Management

Build trusted-advisor relationships with executive, operational, and technical stakeholders
Communicate complex technical and functional concepts clearly to both technical and non-technical audiences
Proactively manage customer expectations and drive alignment across internal and external teams
Support cross-sell and upsell initiatives by identifying additional solution opportunities during implementations

Process Improvement & Mentorship

Mentor Implementation Specialists and project leads on enterprise delivery best practices
Contribute to internal documentation, delivery standards, and implementation methodology improvements
Share industry best practices and lessons learned to continuously elevate delivery quality
Support internal training initiatives across Implementation, Sales Engineering, and Customer Success teams

Qualifications

Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related field (or equivalent experience)
7+ years of experience in ERP implementation, solution architecture, sales engineering, or enterprise software delivery
Proven success leading large, complex, multi-stakeholder ERP implementations
Strong understanding of process and batch manufacturing operations, including formulation, inventory, MRP, production, quality, distribution, and accounting
Experience supporting pre-sales activities such as discovery, solution design, demos, and RFP/RFI responses
Ability to translate business requirements into scalable technical and functional solutions
Excellent presentation, communication, and executive-level facilitation skills
Strong project management, risk assessment, and problem-solving abilities
Comfortable operating in fast-paced environments while managing multiple high-impact initiatives

Preferred Skills

Experience working with SaaS ERP platforms and integrations
Working knowledge of APIs, SQL, and relational databases
Familiarity with Salesforce, Power BI, Jira, or similar tools
Experience operating in enterprise or multi-entity customer environments
Ability to travel up to 50–60% as required

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

Senior Lead Implementation Specialist (Solutions Architecture)

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