Senior Lead, Franchise Account Management

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Lead, Franchise Partnerships, you serve as a senior strategic partner to our most complex and high-value franchise organizations. You own the long-term success and growth of your assigned portfolio by aligning franchise business objectives with our platform capabilities. You consistently operate with a strategic mindset, building trust with executive stakeholders and collaborating cross-functionally to drive results.

You act as an internal expert on franchise lifecycle strategy—translating partner feedback into scalable frameworks and influencing internal teams to better support our franchise motion. While this is an individual contributor role, your leadership is felt through thought partnership, peer mentorship, and contributions to evolving how we support and grow our franchise partnerships.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What You Do Each Day

• Build and deepen trusted relationships with executive leaders (i.e. CEOs, COOs, operational heads) across large franchise networks
• Develop and execute multi-year strategic account plans aligned to franchise goals and our product roadmap
• Lead quarterly and annual business reviews with partners, delivering actionable recommendations backed by data
• Identify and act on opportunities for account expansion and retention through value engineering and operational insights
• Monitor account performance to surface risks early and implement strategies that drive ongoing success
• Serve as a cross-functional representative of the franchise voice, partnering with Product, Sales, Support, and Operations
• Influence internal teams by sharing structured feedback and advocating for roadmap updates tied to franchise needs
• Partner with Sales on renewals and upsell motions, ensuring alignment with long-term franchise growth
• Contribute to internal enablement by creating playbooks, sharing best practices, and mentoring teammates on franchise strategy
• Demonstrate thought leadership in how we scale and refine our franchise partnerships strategy

Qualifications

• 6+ years of experience in strategic partnerships, account management, or customer success within SaaS or technology environments
• Demonstrated ability to grow and retain complex, multi-stakeholder enterprise accounts
• Experience influencing cross-functional teams and translating customer feedback into product and operational improvements
• Proficient in data analysis and business intelligence tools (i.e. Salesforce, Looker, Excel) to derive strategic insights
• Proven ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Bachelor’s degree or equivalent work experience required

What Will Help You Succeed in This Role

• Strategic thinker with the ability to see both macro patterns and detailed nuances across large accounts
• Exceptional communicator with strong executive presence and storytelling ability
• Highly autonomous and proactive in building internal alignment and external trust
• Comfortable navigating ambiguity, adapting to change, and influencing without direct authority
• Passionate about customer experience and dedicated to driving measurable impact for franchise partners

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

This role is open to candidates and the expected salary range for this role is $119,000 - $138,000 OTE ($95k - $110,400 base + Bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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