Senior Knowledge Manager

Role:

Lead the creation and maintenance of a comprehensive and accessible knowledge base, empowering employees with the information they need to succeed. 

Things You Get To Do

• Own the Knowledge Base: Take full responsibility for the quality and accessibility of all internal company documentation. When an employee can't find the right information, it's on you to fix the gap.You will build and manage a knowledge system that leverages AI to proactively surface information and answer questions.
• Drive Process Improvements: Proactively analyze why employees are asking questions. If the answer isn't readily available in our existing tools (like Confluence or Kappa), you'll lead the effort to make it accessible for everyone. You'll use AI feedback and analytics to constantly improve the knowledge base, ensuring it learns and evolves with the company's needs.
• Develop Training Programs: Evolve our employee training program into a scalable and robust onboarding experience. Partner with teams to integrate the knowledge base into the onboarding experience, replacing "trial by fire" with a streamlined process that ensures new hires can quickly find the information they need.
• Collaborate Across Teams: Work closely with department leads to capture and document critical team-specific knowledge, ensuring our knowledge base reflects the most current and accurate information.

Who You Are (Must-Haves)

• You are familiar with the financial industry, fintech, brokerage operations, and concepts related to an API-first fintech company.
• You have 4+ years of experience in knowledge management or a similar role focused on making complex information simple and accessible.
• You have a strong understanding of knowledge management principles and the importance of a single source of truth.
• You are a natural problem-solver with a knack for identifying root causes behind common information gaps.
• You possess excellent communication skills and can work effectively with diverse teams and individuals.
• You have a data-driven mindset and can use analytics and feedback loops to continuously improve a system's performance.

Who You Might Be (Nice-to-Haves)

• You have experience with knowledge management tools like Confluence, SharePoint, or dedicated knowledge base platforms.
• You have experience with modern collaboration tools like Slack and can leverage them for knowledge sharing.
• You have experience in a fast-paced, high-growth startup environment.
• You have experience building or scaling an onboarding program.
• You thrive in a role where you are initially "clueless" about the company's inner workings, viewing it as a valuable advantage to build a truly intuitive knowledge base.

Additional Requirements

• Must be eligible to work without sponsorship for this role.