Senior Key Account Manager - Education

Senior Account Manager, Education 

This role is based in our Melbourne office on William Street, with the opportunity to work from home 2-3 days per week.

In your role as Senior Account Manager, you will:

•    Develop relationships with decision makers and influencers at each existing client organization in the HE space and build an understanding of each client’s FX and payment needs as it pertains to the current offering we provide.
•    Serve as a trusted advisor to customers by deeply understanding their business needs and providing guidance on how to best utilize Convera tools to support their mission.
•    Act as main point of contact for all FX Transactions and Value-Add Payment activities  
•    Identifying new market and strategic expansion opportunities to exceed portfolio revenue targets.
•    Develop a strategic plan for your assigned portfolio to ensure Customer Service is maintained on day-to-day basis while working to achieve annual portfolio Growth Targets.
•    Enhance brand awareness with excellent communication and presentations across all media.
•    Act as an escalation point for existing customer issues
•    Understand the values of our partnership relationships and create account management strategies to facilitate deals leveraging them where possible.
•    Supporting Direct Sales teams on Client Discovery to ensure we are matching the products, processes, and pricing for New Business Opportunities.
•    Seek new ways to drive account management efficiencies internally and externally through process and systems that allow us to scale quickly.
•    Acts as a role model and provide mentorship to the team in identifying, sourcing, and developing new business opportunities through existing customer channels.
•    Collaborate with key cross functional teams in Product & Technology, Marketing, Network, Finance, Operations, Compliance & Risk as we transform our approach to serving Education customers in this strategically vital segment.
•    Own the portfolio management, health, and growth of funnel/pipeline new opportunities. 
•    Follow a cadence of Salesforce and other sales operational tools for clear visibility to pipeline and opportunity management. 
•    Consistently champion Convera values.

You will ideally have:

• 5-10 years + in Sales or Account Management roles with proven track record of achieving targets
• Gained this account management experience from within the higher education (HE) industry in Australia - strongly preferred
• A proven track record of:
  achieving targets, 
  identifying new sales opportunities/cross and upselling within existing accounts.
  delivering client solutions
  owning the voice of the customer
• Experience in analyzing data and sales statistics to translate results into better sales.
• Bachelor’s Degree preferred
• Strong interpersonal skills to lead and build positive relationships and influence at Senior executive level both internally and across the customer base.
• Excellent communication and presentation skills across all media, as well as experience in leading sales and GTM technology (Salesforce experience an asset)
• Strong negotiation, communication, and presentation skills across all media.
• Ability to travel throughout Australia for face-to-face client visits – ~10%-20% of your time.
• You must have existing and ongoing working rights in Australia to be considered for this role (no sponsorship available)

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories. 

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.   

We offer an abundance of competitive perks and benefits including:

• Great career growth and development opportunities in a global organization
• Market competitive monthly gross salary, plus commission based on success A flexible approach to work 
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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