Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 700 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

Our IT Systems Administrator will support our internal teams; they will be responsible for software, hardware, network support, troubleshooting, and the advancement of the systems and applications for our business units. They will support our managers and employees through training, updates, and continuous learnings of their applicable programs. Our IT Systems Administrator IV will work with applications like Google Workspace, Jamf, Okta, Zoom and various other applications utilized by our teams.

This role will require you to work from our Buckhead office 3 days per week with the other 2 days being remote/work from home.

How You’ll Make an Impact

Knowledge of and technical expertise supporting Apple products.
Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments.
Manage standard deployment or implementation of hardware/software solutions.
Passion for technology, teamwork, overcoming challenges and providing exceptional customer service.
Serve as primary system administrator for various tools in our tech stack
Performs hardware/software upgrades to existing computer equipment as needed.
Trains users in aligned departments as needed in startup, basic and advanced use of software programs including Google Workspace, Apple Laptops, and mobile devices.
Working knowledge of Standard software and a wide variety of commonly used hardware.
Assists in evaluation and testing of computer software and in planning for future needs.
Assist in building a roadmap for future IT policies, procedures, and applications.
Ability to work and deliver efficiently on various IT projects.
Basic understanding of networking and routing protocols.
Consistently update job knowledge.
Performs other related duties as required to accomplish the objectives of the position.

Who You Are

Requires special technical knowledge of the techniques and procedures of software, hardware, and network support for multiple users.
Must understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.

Experience You Bring

5+ years of experience in IT or related field
Bachelors degree
Experience with Bash or PowerShell scripting
Experience managing Jamf or similar Apple Mobile Device Management (MDM) system
Experience managing Intune, AirWatch or similar Mobile Device Management (MDM) system
Experience managing Zscaler, Tailscale, Cloudflare, Palo Alto, or similar Zero Trust system
Experience managing Okta or similar IAM system
Experience managing CrowdStrike, SentinelOne, or similar endpoint security system
Experience managing Meraki or similar networking system
Experience managing Zoom or similar system

#LI-Hybrid

Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

Senior IT Systems Administrator

TLDR