Senior IT Support Engineer (Team Lead)

Warszawa , Poland
full-time

AI overview

Lead the IT Support team across Poland and North America, focusing on operational coordination, mentoring, and implementing improvements in support processes.

About the Role:

We are looking for an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coordination.

Main Responsibilities:

  • Provide technical mentoring and guidance to IT Support team members;
  • Coordinate daily IT Support operations, including task assignment and prioritization;
  • Implement, maintain, and improve support processes and procedures;
  • Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle management;
  • Create and maintain Knowledge Base documentation;
  • Collaborate closely with other teams to ensure a smooth flow of escalations and implementation of changes;
  • Procurement of IT equipment, software;
  • Lead IT rollouts, including OS updates, endpoint security enhancements, software deployments, and automation initiatives;
  • Provide direct support to end-users;
  • Install, configure, and maintain IT hardware and peripherals.
  • Minimum 5 years of experience in IT, including at least 2 years in a Senior or Technical Lead role within IT Support;
  • Strong experience with Azure AD / Active Directory management (Identity Management, Conditional Access, GPO);
  • Proficiency in PowerShell scripting;
  • Solid knowledge of computer network diagnostics (TCP/IP, VPN, DNS, DHCP);
  • Advanced skills in Windows operating system troubleshooting;
  • Experience in Google Workspace administration;
  • Experience with Remote Endpoint Management software (e.g., SCCM/Intune/Endpoint Central);
  • Strong analytical and troubleshooting skills;
  • Experience working in a geographically distributed team;
  • Fluency in spoken/written English and Polish languages, enabling clear technical communication in an international environment;
  • Strong customer-centric mindset with a proactive approach to identifying technology gaps and suggesting systemic improvements;
  • Ability to coordinate global team working in different time zones (Poland and North America).

What we offer:

  • Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
  • MultiSport card for you and your family members or friends.
  • Free library with a wide range of games and books you have unlimited access to.
  • In-company Polish and English language classes.
  • Fresh fruit, snacks, and beverages for everyone in the office.
  • Flexible working hours.
  • Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents.
  • Personal development opportunities and ability to work in a global environment.
  • Work in a creative team with people full of passion for what they do.

We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally protected status.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Flexible working hours.
  • Free Meals & Snacks: Fresh fruit, snacks, and beverages for everyone in the office.
  • Health Insurance: Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
  • Personal development opportunities: Personal development opportunities and ability to work in a global environment.

People Can Fly, un des principaux studios indépendants de développement de jeux AAA, est composé d’une équipe internationale de centaines de personnes talentueuses travaillant depuis des bureaux situés en Pologne, au Royaume-Uni, aux États-Unis et au Canada, mais aussi de partout dans le monde grâce à nos programmes de télétravail.Fondée en 2002, PCF a marqué le genre des jeux de tir avec des titres comme Painkiller, Bulletstorm, Gears of War: Judgment et Outriders. Nous sommes l’un des studios Unreal Engine les plus expérimentés de l’industrie et nous renforçons nos capacités au moyen de solutions internes, à savoir l’infrastructure PCF Framework.Nos équipes de création travaillent actuellement sur plusieurs titres passionnants : Gemini est notre nouveau projet mené en collaboration avec Square Enix; Maverick est un jeu AAA développé en collaboration avec Microsoft; Bifrost, Victoria et Dagger sont des projets que nous réalisons selon un modèle d’auto-édition. Nous avons également un projet en phase de conception : Red; ainsi que deux projets en technologie de réalité virtuelle : Green Hell VR et Bulletstorm VR, qui est une captivante version en RV de notre jeu de tir culte.Forte de plus de 20 ans d’expérience, PCF se lance à la découverte de nouveaux horizons. Nous avons pour but de combiner notre expertise avec la créativité des meilleurs visionnaires de l’industrie afin de travailler collectivement à la nouvelle génération de jeux d’action destinés à la communauté mondiale de joueurs.Si vous choisissez d’entreprendre cette aventure avec nous, vous aurez l’occasion de perfectionner votre art et d’approfondir vos connaissances, en travaillant aux côtés de chefs de file de l’industrie pour offrir une expérience unique et toute nouvelle aux joueurs du monde entier.Le Projet Maverick est un jeu AAA non annoncé développé avec Microsoft. Le développement du jeu est effectué par nos équipes européennes et nord-américaines.------------------------------------------------------------------------------------------------------------------People Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, Ireland, US, and Canada and from all over the world thanks to our remote work programs.Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Maverick is a Triple-A game developed in collaboration with Microsoft Corporation; Bifrost, Victoria and Dagger are projects we're growing in the self-publishing model. We also have one project in the concept phase – Red; as well as two projects in VR technology – Green Hell VR and Bulletstorm VR - an exciting VR version of our cult-classic shooter.With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry to bring a brand-new unique experience to the players worldwide.Project Maverick is an unannounced AAA game developed with Microsoft. Game development is done by our European and North American teams.

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