Location: Chennai (On-site, 5 Days/Week)
Working Hours: 12:30 PM – 9:30 PM IST
Collaboration: Work with Global Teams
Experience: 8+ Years
Role Overview
We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.
Key Responsibilities
Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.
Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.
Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.
Procure, configure, and support Apple iOS and Android devices.
Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.
Mentor junior IT support staff and act as an escalation point for critical incidents.
Report on service metrics and ensure compliance with service-level agreements (SLAs).
Qualifications & Skills
8+ years of experience in IT hardware/software support or equivalent education and training.
Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.
Exceptional troubleshooting and problem-solving skills for complex technical issues.
Excellent interpersonal and communication skills for working with both technical and non-technical staff.
Strong organizational skills with the ability to prioritize multiple competing requests.
Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable.
The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers. Values: Be Engaged, Precise, Agile, Transparent, and Cheerful
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