Senior IT Specialist

ABOUT ATRIA 

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world. 

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. 

We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases. 

Each member's care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals. 

ROLE 

Atria’s IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on Senior IT Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria’s customer service model is inspired by top hospitality and luxury experiences and we expect our internal team members including IT to deliver the same level of quality to our employees. 

With regard to corporate IT systems, the Senior IT Specialist will be responsible for supporting end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, a high-end medical clinic’s IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The Senior IT Specialist is expected to be hands-on with a demonstrated ability to efficiently manage their own time and priorities, utilize resources, deliver timely and accurate stakeholder updates, and deliver with technical and service quality. 

With regard to clinical IT systems, the Senior IT Specialist will support the core systems that run our medical practice - the electronic health record (EHR), imaging systems (PACS), pharmacy systems, labs/diagnostics, movement, safety and compliance, and other clinical systems as necessary to maintain and grow Atria. The specialist is not expected to have domain knowledge of these applications and will rely on vendors for domain specific support, but is expected to support onboarding/offboarding, network setup and ongoing availability of these systems, including OS-specific client applications on employee devices. 

The Senior IT Specialist will adhere to guidelines within the IT budget, interface directly with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory,

provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles. 

This role will report to the Chief Information Officer as part of the Product & Technology organization.

ESSENTIAL FUNCTIONS 

• Support “help desk” function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security 

• Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions 

• Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors 

• Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices 

• Support IT and AV within Atria’s healthcare clinic including hospitality-led member suites
• User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables 

• Where appropriate, support Atria’s policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data 

• Onsite printers, fax, scanners, and ongoing maintenance where required 

• Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc. 

• Continually identify opportunities to optimize budget for IT 

• Support onsite and remote troubleshooting through diagnostic techniques 
• Provide end user training as needed 
• Maintain asset inventory across end user and organizational assets 
• Provide timely and accurate updates on IT risks, issues, resolutions and expenditures

Requirements

• BSc/BA in IT or Computer Science or relevant field preferred 
• Minimum of 5 years’ experience in a Senior IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria’s services 
• Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
• Experience with new office setup across networking, devices, and infrastructure
• Vendor management with demonstrated ability to drive vendor’s customer service and cost terms
• Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
• Ability to diagnose and resolve technical issues across all areas of responsibility
• Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
• Proficiency in English, spoken and written, and proactive communication skills
• Commitment to high quality customer service akin to luxury service brands 
• Organized and detail oriented 
• Thrives a fast-paced start-up environment with changing requirements and uncertain work hours
• On site in Palm Beach, Florida

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off 
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities