At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.
What you'll do
Provide technical support to our staff as the first point of contact operating within given SLAs
Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Follow-up and update customer status and information
Create technical documentation and how-to articles
Contribute to multiple projects and/or own a project within the Information Technology Services team
Provide on-call support
What you'll need
3+ year of end-user support/service desk experience
Self-learner attitude, ability to work independently, and outstanding problem solving skills
Excellent written and verbal communication skills
Good understanding of computer systems, mobile devices, and other tech products
IT assets management experience
Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)
What we'd like to see
Deep knowledge of MacOS and/or Linux
Identity and Access Management (IAM)
Supporting corporate infrastructure
User lifecycle management
Experience with PC’s and Microsoft Intune
Technical onboarding and offboarding of employees
Benefits
Competitive compensation
Stock options
Healthcare for the family group
Wellness perks
Mac equipment
Learning & development stipend
3 weeks of vacation
English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at
[email protected] to obtain assistance.
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