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Nagarro

Senior IT Service Delivery Manager (German language)

full-time Remote

AI overview

Lead high-impact IT projects and drive growth by acting as a bridge between clients and internal teams to ensure timely and valuable project delivery.

We're seeking a Delivery Manager who can lead high-impact IT projects while driving growth and operational excellence. You'll act as the bridge between clients, internal teams, and leadership, ensuring every project delivers value, on time and within budget. This role goes beyond delivery. We're looking for someone who thinks like an entrepreneur, spots opportunities, and makes things happen.

Responsibilities:

  • Lead Delivery End-to-End: Own the full lifecycle of IT services and projects, from planning and execution to client satisfaction.
  • Drive Client Success: Build trusted relationships, understand business needs, and identify opportunities for additional services or solutions.
  • Financial & Contract Ownership: Manage budgets, forecasts, and contracts, ensuring profitable, compliant delivery.
  • Inspire & Lead Teams: Coach, mentor, and motivate cross-functional teams, fostering a culture of accountability and collaboration.
  • Champion Traceable & Scalable Processes: Implement project management best practices, ensuring visibility, efficiency, and repeatable success.
  • Innovate & Grow: Bring an entrepreneurial mindset, propose new ways to enhance delivery models, improve client outcomes, and expand business impact.
  • 12+ years of experience leading IT service delivery in client-facing roles.
  • PMP, Prince2, Agile, or equivalent certification preferred.
  • Entrepreneurial mindset: you see opportunities and act on them.
  • Strategic thinker with operational rigor.
  • Client-focused and outcome-driven.
  • Comfortable managing multiple priorities in a fast-paced environment.
  • Fluency in English and German is mandatory.     
Nagarro

👋🏼 We're Nagarro.We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

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