Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Senior IT Operations Engineer
What You Will Do
- Manage and maintain IT devices, including desktops, laptops, handheld devices, printers and handheld devices.
- Configure, allocate, and troubleshoot IT devices to enhance their useful life.
- Monitor and perform maintenance tasks, including system lifecycle management.
- Troubleshoot L1 and L2 issues with IT end-user client devices, networks, and servers.
- Develop and maintain technical documentation, including process documents, policies, and procedures.
- Conduct root cause analysis and implement corrective actions to improve services.
- Collaborate with business stakeholders to understand their IT requirements and provide support.
- Ensure compliance with company IT policies, procedures, and standards.
- Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
- Purchase and install IT endpoint devices, Consumables
- Operate and provide maintenance support in IT endpoint/network equipment and devices
- Manage IT assets and report regularly
- Perform continuous KPI monitoring and tasks control for an efficient IT operation
- Work with stakeholders (technical teams) and relevant business teams Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor
- Technical Support engineers to resolve issues
- Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
- Work with internal/external IT teams to implement/execute change requests and support in-house IT projects
- Good at stakeholder & vendor management
Technical Qualifications:
- Experience in ITIL-based IT service operation or Infrastructure Workplace project
- Experience in launching corporate or manufacturing buildings under supervision.
- Experience in providing support to fulfillment/delivery/customer service center.
- 5-7 years of experience in IT operations, preferably in a manufacturing, R&D, automotive, or logistics environment.
- Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
- Experience in Windows/Endpoint/MDM security program, Active
- Directory, Wired/Wireless network and other IT infrastructure support Have great interpersonal skills, strong verbal and written communication
- Basic background in network administration and architecture
- Good understanding of access control models and network security
- Basic experience with network diagnostic, monitoring and analysis tools
- Desired Microsoft or Cisco Certified if technical with hands on technical experience for Problem Management/Center of excellence etc.
- For process related credentials, the candidate should be 6Sigma Belt, Lean Certificate
- Driver License and Vehicle owned
Preferred Qualifications:
- Bachelor's degree in Computer Science, Electronics, or a related field. Technical diploma or certification in a relevant field.
- Certification in Lean, Six Sigma, Prince 2, CCNA, MCSE, or equivalent.
- Basic understanding of Active Directory, switches, firewalls, and servers.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in developing or operating logistics software (WMS/TMS)
- Experience in OOBE(Out of box experience) Project, Autopilot, DEP, ChromeOS, and so on.
- IT Service Outsourcing Management (SLA, Contacts, Reporting, KPIs)
- Remote IT Service tools and User self-service design experience
- Problem-solving ability based on dive-deep and think-systematically mindset
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
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This job posting may be closed prior to the stated end date for application if all openings are filled.
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Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
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Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
https://www.coupang.jobs/privacy-policy/
