Senior IT Manager

Tryzens Limited is an international digital agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

With headquarters based in London and a proven development centre at Trivandrum, India, a near-shore office at Sofia in Bulgaria, at Melbourne, Sydney, Brisbane in Australia and at Indianapolis in USA. Our areas of expertise include the delivery of digital solutions (eCommerce and non-commerce), multi-channel retail solutions, and project management amongst others. We provide competitive solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery- focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which support our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners, including: Salesforce, SAP Commerce, Adobe Commerce, Shopify, OpenCart, WooCommerce, BigCommerce, CommerceTools, Prestashop and Middleware.

We are looking for a seasoned and strategic Senior IT Manager to lead our corporate IT function, ensure robust operational performance, and drive team empowerment. This role calls for a strong leader with hands-on knowledge in infrastructure and desktop management, vendor oversight, IT governance, and cloud/on-premise technology environments. The ideal candidate will have a proven track record in building accountable, high- performing teams and delivering IT services aligned with business objectives.

You'll manage a team of skilled professionals and be accountable for end-to-end IT service ownership— governing external vendors, driving operational excellence, and aligning technology services with regulatory standards and business priorities.

Responsibilities

Core responsibilities are:

 Team Leadership & Development

• Manage, mentor, and support a multidisciplinary IT team to consistently deliver value added IT and Cloud services to our growing business.
• Demonstrate forward thinking around where the organization is going and how technology can support these efforts.
• Advocate and help define cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems.
• Act as the coach and mentor to team members and technical staff on their assigned projec tasks
• Conduct product work reviews with team members and help with hiring the best talent.
• Foster a culture of innovation, ownership, accountability, and continuous improvement.
• Develop and execute training plans to elevate team skills
• Act as the Subject Matter Expert for all Cloud Engineering activities and collaborate with fellow Tryzenauts to understand new requirements while ensuring high levels of delivery within the team.
• Manage and evolve ways of working/processes of the Cloud Engineering team to ensure all team deliverables are consistently met.

Cloud Infrastructure Management

• Oversee the secure and efficient operation of cloud environments (predominantly AWS and Azure), ensuring they meet availability, performance, and compliance goals. Drive operational efficiencies and cost optimisation activities in the team while ensuring all services adhere to our security and regulatory responsibilities.
• Track and continually optimise Tryzens spend on our Cloud estate.

Corporate IT

• Accountable for the provision of devices, their adherence to Tryzens security policies and ongoing estate management to our global user base.
• Accountable for Vendor management of Suppliers to ensure a consistent, high quality and secure delivery.
• Manage IT vendor relationships, contracts, procurement, and performance tracking.
• Oversee budgeting, cost control, and service delivery from third-party vendors.
• Collaborate with Tryzenauts and manage suppliers to ensure seamless IT support, including (but not limited to): Leavers/joiners process, device provisioning, security best practices, connectivity.
• Drive adoption of modern workplace tools and practices (e.g., Co- Pilot ).
• Set in place and execute best practice processes for Access Management across Tryzens estate.
• Ensure all IT delivery, setup and processes are executed inline with best practice security frameworks such as ISO 27001/9001.

Atlassian Ownership

• Work with our Ops team to manage the continuous optimisations and updates to our Atlassian Suite.
• Accountable for the implementation and communication of all security patches/updates to Atlassian.
• Lead platform scalability and migration efforts as needed.

IT Operations & Infrastructure

• Oversee corporate IT infrastructure, including cloud and on-premise environments.
• Provide high-level guidance on infrastructure-related tasks and emerging technologies.
• Ensure best practices in desktop management, including Microsoft tools and hardware management.

Strategic Planning

• Develop and execute IT strategies that align with business needs and future growth.
• Identify opportunities for improvement and innovation in IT service delivery.
• Act as a trusted advisor to senior leadership on IT-related matters.

Requirements

Essential experience

• 12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity.
• Proven experience managing enterprise infrastructure delivery in cloud platforms using modern techniques (e.g. containerisation, auto scalability, security policies, compute/storage etc, CI/CD).
• Proven budget management experience of IT spend and ongoing optimisation.
• Line Management and development of a multi-disciplinary IT team.
• Strong understanding of enterprise, corporate IT environments and service delivery.
• Understanding and operational experience of networking, administration, security, and compliance best practices.
• Excellent leadership, communication, and stakeholder management skills.

Preferred experience

• Hands-on experience with Atlassian tools administration and optimization.
• Experience providing Cloud and It services within a digital organization.
• Knowledge of one of more of the following monitoring/observability tools and processes inclusive ELK stack, CloudTrail, Kibana, Grafana, Prometheus. Infrastructure monitoring using Nagios, Zabbix, New Relic.

Education

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.