Provide advanced technical support and troubleshooting for multiple client sites, utilizing expertise in Microsoft technologies while ensuring high customer satisfaction.
Position Summary:
The Senior IT Field Service Engineer is a hands-on, customer-facing technical professional responsible for delivering onsite IT support, infrastructure services, and advanced troubleshooting for commercial clients. This role is ideal for a seasoned engineer with Managed Service Provider (MSP) experience who thrives in dynamic environments, supports multiple client sites, and serves as a trusted technical resource. This position features a combination of remote work and local Dc Metro area travel.
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Responsibilities:
Provide advanced onsite and remote technical support for commercial clients across multiple locations
Install, configure, maintain, and troubleshoot servers, workstations, network devices, and peripherals
Support Microsoft environments including Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure AD
Diagnose and resolve complex issues related to networking (LAN/WAN, firewalls, VPNs, switches, wireless)
Perform system upgrades, migrations, patching, and hardware refresh projects
Serve as an escalation point for Tier II/III issues and mentor junior field engineers
Document configurations, procedures, and resolutions in ticketing and documentation systems
Work closely with internal service desk, project teams, and account managers to ensure SLA compliance
Maintain a high level of professionalism and customer satisfaction during onsite engagements
Participate in on-call rotation and after-hours support as needed
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
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