Senior IT Engineer

About Wallarm:

Wallarm is the only solution that unifies best-in-class API Security and WAAP (Next-Gen WAF) capabilities to protect your entire API and web application portfolio in multi-cloud and cloud-native environments. We are on a mission to help companies counter the new style of attacks on the ever-changing landscape of cybersecurity. Wallarm enables developers, Security Ops and DevSecOps teams the ability to secure their APIs via observability, and ensure Protection and Analytics to manage risk, protect the business, and enable speed of development with safety. As a Solutions Engineer (SE), you will be an integral part of defining our success at Wallarm and will play a key role in building the foundation of a world-class sales organization.

About the role:

We are seeking a Senior IT Engineer to join our global team, with a focus on IT systems administration, automation, and high-level end-user support. This role demands deep expertise in Atlassian Jira/Confluence administration and automation, Google Workspace for Identity and Access Management (IAM), and automation of enterprise SaaS platforms like Salesforce.

The ideal candidate is a proactive problem-solver, skilled in streamlining IT operations, improving security and compliance, and enhancing employee productivity through automation and efficient support models.

Key responsibilities:

Atlassian (Jira & Confluence) Administration & Automation:

• Administer and optimize Jira Software, Jira Service Management, and Confluence environments.

• Design advanced workflows, permission schemes, custom fields, and automation to drive process efficiencies.

• Manage add-ons and integrations within the Atlassian ecosystem.

Enterprise Systems Automation:

• Build automation for Google Workspace (IDM/IAM), Salesforce, and other enterprise SaaS platforms.

• Use tools like Google Apps Script, APIs, Zapier, Workato, etc. to integrate and automate repetitive IT tasks.

• Develop robust provisioning and deprovisioning workflows ensuring security and compliance.

Identity & Access Management (IAM):

• Lead IAM policies using Google Workspace as the identity provider.

• Implement SSO, MFA, group-based access, and lifecycle management best practices.

• Monitor and continuously improve access controls and auditing across systems.

Mobile Device Management (MDM):

• Deploy and manage MDM solutions like Kandji, Jamf, or Microsoft Intune for Mac, Windows, and mobile devices.

• Ensure devices comply with corporate security policies and are properly configured.

Outsourced Provider Management:

• Manage outsourced IT service providers, ensuring delivery against SLAs and escalation protocols.

• Oversee the relationship, governance, and performance of vendors providing helpdesk and other IT services.

Senior-Level Technical Support & Troubleshooting:

• Serve as Tier 2/3 escalation point for complex support issues across hardware, software, networking, and SaaS.

• Troubleshoot across MacOS, Windows, ChromeOS, and Google Workspace environments.

• Create documentation, guides, and self-service resources to empower users.

Employee Onboarding & Offboarding:

• Design, implement, and continuously improve automated onboarding and offboarding workflows for employees, contractors, and vendors.

• Coordinate provisioning of accounts, devices, software, and access to internal systems like Google Workspace, Salesforce, Jira, Confluence, and other SaaS platforms.

• Ensure offboarding workflows immediately revoke access to systems, devices, and data, and comply with security policies and audit requirements.

• Collaborate with People/HR teams to align IT onboarding with broader employee experience goals.

• Maintain accurate documentation of the onboarding/offboarding processes and update them as tools and policies evolve.

• Monitor access logs and device returns to ensure secure deprovisioning and asset recovery.