Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Senior Invoice Acquisition Specialist is responsible for managing utility and invoice acquisition processes for a broad portfolio of clients. This role applies in-depth knowledge of billing systems and utility operations to ensure timely receipt, accurate processing, and issue resolution for client utility invoices. The specialist serves as a key point of contact for escalations, supports process improvements, and collaborates across teams to enhance client satisfaction and operational efficiency.
Responsibilities:
Manage a portfolio of client services with minimal oversight, ensuring timely and accurate invoice acquisition
Resolve complex invoice discrepancies by liaising with utility providers and internal teams
Recommend and implement improvements to invoice receipt processes and tracking systems
Train and mentor team members to support overall team development and knowledge sharing
Maintain strong relationships with utility providers to streamline communication and resolve recurring issues
Support the onboarding of new properties by working cross-functionally to ensure invoice readiness
Ensure all invoice activities are compliant with tax regulations, accounting standards, and company policies
Participate in continuous improvement efforts, including documentation of best practices and process updates
Assist leadership with reporting and performance insights related to invoice management
Essential Functions:
Independently manage and troubleshoot invoice acquisition processes across multiple clients
Apply sound judgment to resolve moderately complex issues with minimal supervision
Maintain invoice data accuracy and consistency in line with compliance standards
Collaborate cross-functionally to ensure seamless invoice operations
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
Advanced attention to detail and a high level of accuracy in data handling
Proven ability to resolve moderately complex issues using sound judgment
Strong interpersonal and written communication skills
Demonstrated ability to work independently and manage multiple priorities
Capable of mentoring others and contributing to team growth and knowledge sharing
High school diploma or equivalent
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
