Keeper is hiring a driven Senior Implementation Specialist to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing the most seamless onboarding experience for our customers.
About Keeper
Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Role
As a Senior Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Director of Implementation to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.
Responsibilities
- Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
- Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
- Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify
- project-related risks and issues, promptly escalating them to engineering only when required
- Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
- Communicate in Japanese and English, both verbally and in writing
- Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
- Train and mentor other members of the implementation team
Requirements
- 4+ years progressive experience in SaaS support and/or implementation
- Strong working knowledge of Salesforce
- Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
- Experience with Google docs and MS-office tools
- Experience in SaaS deployment with security software experience preferred
- Proficiency in leading external client engagements
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team, across global regions and time zones
- Experience with project management tools such as Monday.com
- Bachelor’s degree in finance, business administration or a related field to project management or equivalent work experience
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
