Senior Implementation Lead

Role Overview

We are seeking a Senior Implementation Lead, a strategic, client-facing leader responsible for the successful delivery of Medispend’s Commercial Compliance suite, including Global Spend Transparency and Stakeholder Engagement solutions.

This role owns the end-to-end implementation lifecycle—from project initiation through go-live and transition to Customer Success—ensuring projects are delivered on time, on budget, and aligned with regulatory and operational requirements. The Senior Implementation Lead serves as the primary liaison between client stakeholders, Product, Engineering, Compliance SMEs, and Managed Services teams.

The ideal candidate combines strong project governance expertise with hands-on configuration experience and a deep understanding of compliance-driven SaaS implementations within the life sciences industry.

Key Responsibilities

Implementation Leadership & Governance

• Lead multiple concurrent enterprise implementations across the Commercial Compliance portfolio.
• Establish and maintain structured project governance, including steering committees, status reporting, RAID logs, and milestone tracking.
• Develop and manage detailed project plans, timelines, dependencies, and resource allocations.
• Proactively identify risks, scope changes, and cross-functional dependencies; implement mitigation strategies.
• Own accountability for delivery milestones, ensuring alignment with contractual scope and regulatory requirements.

Client Partnership & Stakeholder Management

• Serve as primary implementation lead and trusted advisor to client Compliance, Legal, Finance, Medical Affairs, and IT stakeholders.
• Facilitate discovery workshops to translate business and regulatory requirements into system configurations.
• Manage client expectations with clarity, transparency, and executive-ready communication.
• Build long-term client relationships that support retention and expansion.

Functional & Technical Delivery

• Lead and perform hands-on configuration of Medispend Commercial Compliance solutions.
• Coordinate integrations (e.g., ERP, Concur, CRM, S2P, HCP data sources) in partnership with Engineering.
• Oversee data mapping, migration, validation, and reconciliation activities.
• Review development enhancements and perform QA/UAT oversight prior to release.
• Ensure alignment between Transparency and Stakeholder Engagement modules for seamless data flow.

Cross-Functional Collaboration

• Partner with Product Management on enhancement requests and regulatory updates.
• Collaborate with Engineering to prioritize technical deliverables and resolve defects.
• Support Customer Success and Managed Services teams during transition and stabilization.
• Contribute to implementation playbooks, templates, and process standardization efforts.

Training & Enablement

• Deliver client product demonstrations and administrator training sessions.
• Develop implementation documentation and knowledge artifacts.
• Support internal enablement and mentoring of junior implementation team members.

Qualifications

• 5–8+ years of experience leading SaaS software implementations in life sciences or other regulated industries.
• Demonstrated experience delivering complex, multi-workstream enterprise projects.
• Strong understanding of commercial compliance frameworks (e.g., Open Payments, EFPIA, FMV governance, HCP engagement processes) preferred.
• Experience with system integrations, data migration, and configuration in cloud-based environments.
• Bachelor’s degree required; PMP or equivalent certification preferred.
• Experience working with tools such as JIRA, Confluence, Smartsheet, Zendesk.
• Advanced proficiency in Microsoft Excel, PowerPoint, and project reporting tools.
• Familiarity with ERP, CRM, or Source-to-Pay integrations preferred.

Core Competencies

• Executive-level communication and presentation skills.
• Strong project governance and organizational discipline.
• Ability to manage ambiguity and operate effectively in a fast-paced, high-growth environment.
• Proven ability to manage multiple concurrent projects without compromising quality.
• Exceptional attention to detail and problem-solving capability.
• Calm, structured leadership under pressure and tight deadlines.
• Collaborative team player with strong cross-functional influence skills.

What we provide:

• Merit-based compensation – Competitive base salary plus bonus
• Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
• Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
• 401k+ Match
• Comprehensive health, dental, and vision insurance
• Paid Parental Leave
• Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development

Working Conditions/Physical Demands:

This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work.

The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary.

Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy.

Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job.  It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.

Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position.

Notice for Colorado applicants as required by sb19-085 (8-5-20).: Annual salary of $100,000-$125,000+Benefits+bonus

MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.