Senior Implementation Engineer

Job Summary:

Under the supervision of the Implementation Engineering Team Leader, manage the technical implementation process (planning, installation, and documentation) of Retailnext products and analytics for various customer accounts assigned to you and facilitate training for colleagues, vendors, and integrators

Responsibilities:

• Be the main point of contact for integrator escalations during assigned deployments
• Ensuring accurate, efficient and effective deployments
• Maintaining the quality of work
• Monitor and document vendor performance as per vendor management expectations
• Work as Operationally required

Skills:

• Ability to complete all types of RetailNext installations independently
• Ability to complete RetailNext Implementations within our company standard
• Ability to navigate RetailNext tools and software systems to attend to general administrative items related to the role.
• Ability to make informed and sound decisions during live installations to ensure proper configuration.
• Ability to lead meetings
• Ability to work independently without supervision
• Ability to make sound decisions under pressure

Knowledge:

• Have a moderate understanding of all deployment-related processes
• Strong experience implementing network systems (software and hardware)
• Intermediate-to-advanced understanding of TCP/IP networking information
• Intermediate-to-advanced understanding of UNIX commands
• Ability to read site surveys, photographs, and floor plans in order to accurately scope where RetailNext should place its hardware during installation for optimal coverage

Talents:

• Ensuring the vendors are effectively managed to ensure implementations meet project deadlines.
• Ability to manage fluid environment due to the variability of installs, and ensure they are done.
• Articulate yourself in a professional manner (Internal/external), being able to properly coordinate complete implementations.

What's it like to work here?

• Remote Work
• Work from anywhere for 90 days yearly
• Autonomy & Growth
• Flexible schedules, ownership, career investment
• Customer Obsessed: Everything we do is for our clients.

Perks & Benefits

• Best Self Allowance
•  Annual stipend for personal growth
• Recharge Days
•  Monthly company-wide day off
• Career Growt
• We invest in you