Senior Implementation Advisor

Company Description

Higher Logic has been the industry leader in building community and engagement solutions since 2007.

We’re a thriving company made up of authentic people and unique perspectives. We have a shared passion for bringing people #AllTogether to create meaningful connections and rich discussions, unlocking the knowledge of this group.

Our team is made up of motivated individuals who share their expertise and live our values every day. We help our customers create human-focused experiences to build lasting bonds between their customers, members and employees.

Job Description

Company Description

Higher Logic has been the industry leader in building community and engagement solutions since 2007.

We’re a thriving company made up of authentic people and unique perspectives. We have a shared passion for bringing people #AllTogether to create meaningful connections and rich discussions, unlocking the knowledge of this group.

Our team is made up of motivated individuals who share their expertise and live our values every day. We help our customers create human-focused experiences to build lasting bonds between their customers, members and employees.

Job Description

The Sr. Implementation Advisor is responsible for driving the implementation and deployment of Higher Logic’s private white-label community software for assigned customers*. These roles will provide the front-line relationship, serving as the primary point of contact for assigned customers and is responsible for achieving the highest level of satisfaction through excellent service, efficient implementation and product knowledge

ESSENTIAL DUTIES AND RESPONSIBILITES 

• Serve as the primary project manager to assigned customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite. 

• Define, plan and implement the deliverables and tasks required for successful implementations using a standard project management methodology to guide projects in a consistent and organized manner.  

• Effectively communicate project expectations to internal and external project team members in a timely and clear fashion. 

• Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines as well as share best practices and product knowledge with peers and team members.   

• Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices.    

• Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation. 

• Work closely with the development and technical support to resolve technical product issues, and test new features, produce and maintain documentation, and report bugs. 

• Experienced resource to implementation project managers and specialists for training and instruction of project management best practices. 

• May serve as the escalation path for implementation team regarding questions, client issues, and concerns. 

• Conduct all business in accordance with Higher Logic policies and procedures. 

• All other duties as assigned. 

KNOWLEDGE AND ABILITIES REQUIRED: 

• Excellent communication skills, both verbal and written. 

• Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets. 

• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers. 

• Strong commitment to accuracy and a high level of attention to detail and the ability to work independently and unsupervised. 

• Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals. 

• Self-motivated with strong critical thinking and problem-solving skills. 

• Fundamental understanding of HTML and CSS required. 

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]