Senior HRBP Specialist（南區）高雄+台南

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 
 
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  
 

Position: Senior HRBP Specialist（南區）高雄+台南

HRBP for Logistics Operations will act as the primary HR partner for all frontline workforce groups, including drivers, sorters, camp leaders, and camp/sub-hub managers. This role will be embedded in field operations to provide end-to-end HR support, ensuring smooth workforce management, compliance with labor laws, and alignment with business goals. The HRBP will focus on attendance and scheduling management, employee relations, workforce planning, performance management, engagement, and safety culture. 

Key Responsibilities 

Workforce Management & HR Operations 

• Manage daily HR operations for onsite workforce: drivers, sorters, camp leaders, and sub-hub managers.
  • Oversee attendance tracking, shift scheduling, overtime, and leave management to ensure fairness and efficiency.
  • Ensure compliance with labor laws, working hours regulations, and company HR policies 
  • Partner with camp leaders and shift managers to resolve workforce shortages, absenteeism, and scheduling conflicts. 

Employee Relations & Engagement 

• Act as the first point of contact for employee issues, grievances, and workplace disputes.
  • Build strong trust-based relationships with frontline workers and managers.
  • Proactively manage ER (Employee Relations) cases to minimize escalation. 
  • Implement engagement programs to improve morale, retention, and productivity of drivers and sorters. 

Recruitment & Onboarding 

• Support recruitment activities for frontline workers and supervisors in coordination with Business Talent Acquisition Team.
  • Facilitate onboarding and orientation programs at camps and sub-hubs to ensure smooth integration.
  • Monitor probationary reviews and support early performance feedback for new hires. 

Performance & Capability Development 

• Partner with camp managers to implement performance management process for frontline teams.
  • Guide supervisors in handling low performance, PIP (Performance Improvement Plan), and coaching conversations.
  • Identify training needs and collaborate with L&D to provide skill-building for drivers, sorters, and shift leaders. 

Compliance, Health & Safety 

• Ensure compliance with occupational health & safety regulations at camps and hubs.
  • Work with EHS (Environment, Health & Safety) team to reinforce safety awareness and reporting culture.
  • Monitor disciplinary cases involving accidents, safety breaches, or misconduct. 

HR Analytics & Reporting 

• Track and report key workforce metrics: headcount, absenteeism, attrition, overtime, ER issues.
  • Provide weekly and monthly HR updates to HR leadership and logistics operations management.
  • Use data to recommend improvements in workforce planning, scheduling, and retention. 

Key Competencies & Skills Required 
• Strong interpersonal and conflict resolution skills; ability to manage blue-collar and supervisory levels. 
• Hands-on problem solver; comfortable working in field operations (camps, hubs, warehouses). 
• Good knowledge of labor law, shift scheduling, and blue-collar workforce practices. 
• Ability to balance employee needs and business priorities under high-pressure situations. 
• Strong communication and coaching skills with ability to influence frontline leaders. 
• Analytical mindset to use HR data and metrics for decision-making 

Qualifications & Experience 
• Bachelor’s degree in Human Resources, Business Administration, or related field. 
• 5+ years HR experience, with at least 2 years in logistics, manufacturing, or frontline-heavy industries. 
• Experience managing large-scale blue-collar workforce (drivers, warehouse sorters, operators). 
• Proven record of employee relations management, shift workforce scheduling, and compliance. 
• Willingness to travel frequently to multiple sub-hubs and mobile camps. 
• Bilingual ability (local language + English) preferred． 

Recruitment Process   
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  
 
Things to Consider   
• This job posting may be closed prior to the stated end date for application if all openings are filled.  
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  
• Coupang does not discriminate against disabled applicants or those with veteran status. • We are proud to offer equal opportunities for all applicants.