The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.
This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.
What You’ll Own
1. Employee Lifecycle Management
- Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.
- Ensure all paperwork, letters, and system updates are completed accurately and on time.
- Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.
2. HR Administration & Data Accuracy
- Maintain employee records, contracts, and documents with 100% accuracy.
- Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.
- Conduct regular audits to ensure data integrity and compliance.
3. HR Service Desk & Employee Support
- Run the HR service desk — respond to employee queries and deliver high-quality HR support.
- Prepare letters (employment, confirmation, salary revision, misc. HR letters).
- Guide employees on policies, benefits, and HR processes.
4. Benefits, Payroll Inputs & Attendance
- Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.
- Monitor time & attendance, leave, and shift compliance; escalate issues promptly.
- Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.
5. Compliance, Policies & SOP Discipline
- Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements.
- Identify process gaps and escalate improvements to the People Ops & Culture Lead.
- Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).
6. Employee Relations Support
- Handle disciplinary documentation and case preparation, with guidance from the HRBP.
- Ensure proper filing, consistency in documentation, and follow-through on action items.
What You Bring
- 3–5 years of hands-on HR Operations or HR Generalist experience.
- Strong understanding of HR lifecycle processes, HR administration, and compliance.
- High attention to detail, accuracy, and accountability.
- Strong organisational skills - able to manage volume and deadlines.
- Excellent communication and service-oriented mindset.
- Familiarity with HRIS systems (Ashby, BrioHR, or similar).
- Ability to thrive in a fast-paced, high-growth environment.
Why Join Us
- High exposure across the company - you touch every part of the employee lifecycle.
- Opportunity to improve and strengthen HR processes in a fast-scaling organisation.
- Strong mentorship and growth path toward HR Operations Lead or HRBP track.
- Be part of a People team that values speed, accuracy, and continuous improvement.
