Join a People and Culture team that is strengthening its structure and raising its standards. You will lead HR operations across the full employee lifecycle and keep core processes running with accuracy and pace. You will bring order, clarity, and consistency to a function that supports 560 colleagues.
This role suits someone who runs HR operations well, spots issues early, fixes gaps, and builds reliable processes that teams can trust.
At Bionic, you help small business owners sort the essentials they rely on. We use smart technology and a strong human service to give clear options and fast support. Our goal is simple, make life radically easier for small business owners by giving them one place they can rely on for their business needs.
Requirements
What you will do
• Run all HR operations including onboarding, offboarding, employee data, contracts, and right to work checks.
• Lead and develop the HR Ops team to deliver accurate and timely work.
• Coordinate payroll with Finance and ensure clean data each month.
• Maintain HR records and keep all data compliant with GDPR.
• Own the annual HR calendar including pay review and performance cycles.
• Manage the HRIS and work with IT to improve accuracy, workflows, and integrations.
• Produce monthly HR reporting for senior leaders including headcount, turnover, absence, and board updates.
• Manage Culture Amp surveys and support teams with insights.
• Lead compliance activity including DBS, financial checks, and policy updates.
• Support internal and external audits for payroll and HR files.
• Improve processes across the function to reduce manual effort and strengthen the colleague experience.
• Support projects in onboarding, learning, and wider People and Culture priorities.
• Lead the annual benefits review including healthcare, life assurance, pensions, and cycle to work.
What you bring
• 5 to 8 years of HR experience with at least 2 to 3 years leading HR operations.
• Strong working knowledge of HR processes across payroll, benefits, compliance, and HR systems.
• Experience running or administering an HRIS.
• Confidence with data, reporting, and presenting clear insights.
• Strong communication skills and the ability to work well with senior leaders.
• High accuracy and attention to detail.
• Experience leading a small team.
• Strong planning and project skills.
Why this role matters
You will be the person who keeps HR running smoothly each day. You will set the standard for accuracy, pace, and service. You will shape how colleagues experience key moments in their journey. You will work closely with the Chief People Officer and play a central role in how the People and Culture function develops.
If you want to lead a high-impact HR Ops function and enjoy making things work better, you will thrive in this role.
Our selection process
We keep the process clear and consistent. You will start with an online application that includes a small number of short questions so we can understand your HR operations experience. If your application is successful, you will move to a first stage video call with our Talent team. This is followed by a competency interview with a member of the P&C team. The final stage includes a short task focused on HR operations so you can show how you work. We aim to give quick updates at each step.
Benefits
About Bionic Group
Bionic has 560 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
Enhance your health & wellbeing 🌱
Taking time away from work 🏖️
Family matters: for the special moments 🏠
Financial wellbeing 💸
Recognition 🌟
Bionic is a market-leading comparison service for SMEs. We’ve been helping business owners save money on business essentials for well over a decade. Our tech-enabled team use smart data and cutting-edge tech to help you find the right deals on business energy, insurance, finance, phone and broadband - comparing trusted UK business suppliers and talking you through the results on your screen. By combining the speed and convenience of digital with the clarity and trust of a call with an expert, we can put an end to the tiresome form-filling, tedious waiting times, and pushy sales conversations you might associate with switching business utilities. That's why we're trusted by thousands of business owners, as well as by the UK's major comparison sites including Compare the Market, Confused.com MoneySuperMarket, and Uswitch.
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HR Operations Manager Q&A's