Who we are:

Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better everyday

• We work without ego

• We are smarter together

• We hero our customer

Where and how we work:

We are open to candidates based in the Greater Toronto area with the right to work in Canada. This is a hybrid role requiring 1 day in the office (Tuesdays), located at 100 University Avenue, while the remainder of time can be spent working from home.

Hours of Work: This is a global position where you'll collaborate with leaders and colleagues across Eastern, MST, CST & Pacific time zones, as well as those in Sydney, Australia. While your primary working hours will align with your local timezone, you'll need to engage with other timezones as required. We offer a high degree of flexibility, allowing you to structure your workday to effectively accommodate these global interactions when necessary.

Role Summary:

The Senior People Partner (AMER) is a strategic, hands-on business partner who works with senior leaders and people managers across North America to drive business outcomes through talent, organizational design, leadership effectiveness, employee experience, and strong employee relations practice.

This role provides senior advisory support across the employee lifecycle, balancing strategic partnership with pragmatic delivery. The Senior People Partner is a key contributor to our global People operating model, collaborating closely with Total Rewards (Compensation & Benefits), Talent Acquisition, and People Operations to deliver consistent, scalable programmes while meeting local business needs and compliance requirements.

In this role, you’ll be based in Toronto and support NAMER leaders across the US and Canada, while collaborating regularly with the global People team in Australia.

Key responsibilities:

Business Partnering

• Partner with business leaders and stakeholders, demonstrating strong business acumen and a bias for outcomes. Prioritize what matters most and convert People strategy into clear, practical actions that support business performance.

• Strategic partnering and organizational effectiveness

• Act as a trusted adviser to NAMER leadership by aligning people plans to business objectives and driving measurable value through workforce planning, talent decisions, and organizational effectiveness.

• Support leaders with organizational planning (headcount, structure, critical roles, succession risk) and shape fit-for-purpose organizational structures, job families/roles, and operating rhythms that scale.

Leadership, Performance & Programs

• Coach senior leaders and people managers on high-quality people leadership practices including performance management, feedback, role clarity, accountability, and building inclusive, high-performing teams.

• Drive consistent, high-impact delivery of cyclical talent programs (for example, performance and development cycles) in partnership with People Operations and the relevant People COEs.

• Design, implement and support HR-related programs across teams, focused on areas such as benefits, reward and recognition, employee engagement, workplace, etc.

Employee relations, risk, and compliance

• Lead NAMER employee relations matters by advising leaders and employees and ensuring processes are consistent, fair, well-documented, and jurisdiction-aware.

• Oversee (and, where appropriate, lead) complex casework such as investigations, performance risk, grievances, and reorganizations, partnering closely with external counsel as required.

• Maintain current knowledge of relevant US and Canadian employment legislation, regulations, and leading practice; translate requirements into scalable policies, leader guidance, and manager capability-building.

Change management and growth

• Lead People workstreams for change initiatives impacting NAMER (for example, restructures, leader transitions, rapid hiring ramps, and operating model changes), ensuring change is well communicated, effectively implemented, and aligned to global principles while respecting local requirements.

People insights and global collaboration

• Use People data and business context to generate insights and recommendations that help leaders make better decisions on hiring, retention, performance, engagement, and organizational health.

• Operates as part of a globally distributed People team across NAMER, AustPac and EMEA, sharing learning, contributing to global standards, and ensuring regional execution is consistent with company values and fit-for-purpose locally.

Experience and background

• Significant experience as a Senior People Partner / HR Business Partner, supporting multiple client groups in a fast-paced environment (high-growth tech/SaaS preferred).

• Demonstrated ability to operate as a strategic partner to senior leaders, translating business needs into practical people strategies and interventions (workforce planning, organizational design, leader coaching, performance).

• Proven change leadership capability in complex environments with competing priorities, ambiguity, and pace.

• High attention to detail with a proactive problem-solving approach and strong follow-through.

• Excellent stakeholder management and executive communication skills, with the ability to influence without authority.

• Data-informed decision-making capability and the ability to translate insights into tangible actions and leader commitments.

• Deep experience leading employee relations matters with strong judgement, disciplined process, and a risk-aware approach.

• Strong working knowledge of North America employment legislation and compliance practices, with an understanding of the practical differences across federal/state (US) and provincial/federal (Canada) contexts.

• Comfort working within a global operating model while moving quickly and autonomously within region.

Why Join Us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one

• RRSP program with employer matching

• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones

• Paid parental leave

• Additional paid day off to celebrate your birthday, along with volunteering leave

• Health, dental, vision and life benefits

• Annual education allowance reimbursement to support your professional development

• Employee recognition program

• Quarterly wellness allowance to invest in your personal wellness

• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform

• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home

• Personal tax return assistance (since we're in the accounting business!)

We may use AI enabled tools to support parts of our recruitment process, such as improving efficiency in scheduling and note taking. These tools are used responsibly and never replace human decision-making, all hiring decisions are made by our people.

We aim to keep the process transparent, respectful of your time, and as smooth as possible.

We encourage you to apply even if you don’t meet every requirement, experience comes in many forms, and diverse perspectives make our teams stronger.

Ignition is an equal opportunity employer. If you require accommodations during the recruitment process or need materials in an alternative format, please contact [email protected].