Senior Hardware Program Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Toast’s Hardware team designs and develops world-class hardware devices in conjunction with our manufacturing partners in Asia. As Toast continues to grow internationally, we are looking for an experienced Senior Hardware Program Manager with regulatory compliance expertise to join our HW PMO team in Taiwan. As part of the HW PMO, you will play a key role in supporting worldwide new product introductions (NPI). You will leverage your hardware development program management and regulatory compliance experience to help build and operationalize Toast’s HW regulatory readiness and compliance program. You will partner with cross-functional teams, including Engineering, Legal, Compliance, and Product Management, to build process documentation, create scalable solutions, manage risk, and ensure successful product launches.

Essential Job Responsibilities

• HW Project Management
• Lead new hardware product development programs through to production launch.
• Create and execute project work plans, revising as needed to meet changing requirements.
• Manage the project risk register and associated mitigation plans.
• Manage ODM, JDM suppliers to maintain schedule and execute on all deliverables.
• Compliance Program Management
• Own and drive regulatory and compliance programs for Toast Devices.
• Partner with Product, Hardware, Supply Chain, and Legal teams to embed classification and Country of Origin (COO) requirements into NPI and launch processes.
• Work with the Compliance Manager to design and establish governance models, Standard Operating Procedures (SOPs), and controls.
• Track compliance status, launch readiness, and risk indicators.
• Clearly communicate risk, tradeoffs, and recommendations to senior stakeholders and leadership.
• Leadership & Alignment
• Understand Toast’s strategic priorities and align cross-functional teams with a clear project plan, ensuring focus and commitment to met deliverables.
• Serve as the primary conduit for projects/programs between multiple suppliers and global cross-functional teams.
• Hold teams accountable for their commitments, removing roadblocks and leveraging organizational resources to improve project capacity.
• Ensure teams are adhering to Toast standards and best practices.
• Communication
• Convey information clearly and accurately through various methods (e.g., email, phone, Slack, WeChat, and WhatsApp).
• Possess strong verbal and written English communication skills.

What you'll need to thrive (Requirements)

• Minimum 6+ years of project management experience, PMP certification preferred.
• 3+ years of experience in HW Regulatory and Compliance.
• Technical experience working with electromechanical systems; mobile tablet experience is a plus.
• Experience managing manufacturing suppliers in Asia.
• Experience working with a US-based company or US-based teams.
• Strong English communication skills are a must.
• Strong knowledge of program management skills in a product development environment using both Agile and Waterfall methodologies.
• Self-motivated and able to work independently.
• BS in a technical major, such as Mechanical Engineering (ME) or Electrical Engineering (EE).
• Ability to drive tangible results in a timely manner, even when the work involves a high level of ambiguity.
• Strong collaboration and influencing skills.
• Must be willing to travel: domestically, to China, and internationally.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.