Senior Growth Engagement Manager

Join us in building the future of finance.

Our mission is to democratize finance for all - and it has never been more urgent. An estimated $124 trillion in assets is expected to transfer to younger generations over the next two decades. This is the largest wealth shift in human history—and we’re building at the center of it. 

We’re applying frontier technologies to tackle the world’s biggest financial problems and give people power to shape their future. To do that we’re assembling an elite team: Bold thinkers. Sharp problem-solvers. Builders who are wired for urgency and precision. 

This is a technological competition. Victory goes to the sharpest and most hardcore team.  If you’re ready to make global impact, keep reading.

About the team & role

As Senior Growth Engagement Manager, you will make impact with driving lifecycle and engagement marketing strategy, including customer segmentation, personalization, and experimentation to drive growth, engagement, and retention.

This role is based in our Slovenian office, with in-person attendance expected at least 3 days per week. 

At Bitstamp by Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• On this individual contributor role, you will be focused on driving lifecycle marketing initiatives across the customer journey.
• Implementing lifecycle marketing campaigns and communications across onboarding, engagement, and retention stages.
• Defining and executing the contact and engagement strategy (right message, right audience, right time) through automated and triggered journeys.
• Initiating analysis to provide customer insight or add value to the customer relationship.
• Reporting on campaign performance over time to measure the effectiveness of marketing efforts.
• Partnering with cross-functional stakeholders (Product Marketing, Product, Creative, Data Science) to develop and execute lifecycle campaigns and experiments.
• Preparing targeting lists based on campaign requirements and supporting other functions on data analyses.
• Developing automated journeys, A/B testing, and optimization strategies by experimenting with target audiences, rewards, creatives, and copy to ensure the most effective approach.
• Leveraging lifecycle marketing tools and data capabilities to deliver personalized and automated communications.
• Collaborating on campaign planning and resource prioritization in alignment with growth and engagement goals.
• 'Financial accountability' for setting and delivering against budgets. Negotiating with suppliers to provide better value for money.

What you bring

• Excellent understanding of lifecycle and engagement marketing strategy, including customer segmentation, personalization, and experimentation to drive growth, engagement, and retention.
• Excellent understanding of lifecycle marketing technology, experimentation tools, and analytics platforms.
• At least 8 years of experience with one of the leading lifecycle marketing or marketing automation platforms.
• Proficient knowledge of one of the structured querying languages (SQL, MySQL, or similar).
• Good communication skills to effectively collaborate with other team members, departments, and stakeholders.
• Ability to clearly explain complex processes and ideas.

We’re looking for collaborative, intensely driven people to be part of our journey in democratizing finance for all. Bitstamp by Robinhood is not a place for complacency, it’s a place for builders. We’re a high-performing, fast moving team, where ethics and making a real impact drive everything we do.