Senior Fulfillment Operations Associate (Netherlands)

Important Information

This role is a full time, permanent, in office position.

Working days & hours: Mon - Fri, 9am - 5pm

Location: Oude Meer, North Holland, 1438 BC

We are looking to hire an experienced Logistics professional to join our Amsterdam office. You will co-lead the NL hub’s fulfilment engine with two other Senior Fulfilment Executives. You’ll own the break-bulk of consolidated imports from India and orchestrate last-mile shipments worldwide. This is a hands-on role with ownership of accuracy, speed, and security while guiding junior team members and scaling new workflows (e.g., Express, Jewelry and Melee).

About Nivoda

Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.

Since its launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

What you'll do

• Co-lead inbound & break-bulk: Reconcile manifests, verify counts/condition, and stage orders for pick/pack.
  

• Run fulfilment & dispatch: Pick/pack, labelling, courier bookings, cut-offs; track scans and resolve delays end-to-end.
  

• Communicate proactively: Update CS, Supplier Support, and regional teams on status, risks, and recoveries.
  

• Co-own special streams: Assist/own Express, Jewellery/Melee orders, and future NL workflows with clear SOPs.
  

• Improve & organise: Drive process improvements and support the day-to-day organisation of the hub.
  

• Support hub lead: Help with SOPs and secure handling; pitch in on simple daily tasks to keep flow unblocked.
  

Tools: Slack (channels/threads, huddles, escalations) and Google Workspace (Sheets, Docs, Drive, Gmail, Slides). 

What you'll need

• Must have 2 - 5  years of logistics experience from any industry, luxury goods experience is beneficial

• Must have experience stock control of high value products.

• Familiarity with courier services such as FedEx, UPS, Brinks and experience using tracking systems is beneficial 

• Attention to detail is a must

• Honesty, professionalism and integrity are essential

• Desire and ability to work in a fast growing company where processes change continuously

What you'll get 

• Opportunity to join a fast-growing company at an early stage.

• Lots of responsibility

• Unlimited holiday