Drive operational uptime and reliability for a regional robotaxi fleet by diagnosing complex vehicle system issues and developing scalable troubleshooting solutions.
The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.
In this role, you will:
Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
Support operational needs by traveling occasionally, with travel requirements of up to 25%
Qualifications:
Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering
At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors
Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot
Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level
Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts
Bonus Qualifications
Experience with electric vehicle technology.
Experience with remotely supporting vehicle troubleshooting.
Knowledge of vehicle systems and diagnostics tools.
Perks & BenefitsExtracted with AI
Health Insurance:
Zoox also offers health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Paid Time Off:
Zoox offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement)
Zoox an American autonomous vehicle company currently headquartered in Foster City, California with multiple offices of operations throughout the San Francisco Bay Area.
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