Simbe Robotics
Senior Fleet Operations Engineer - IN
TLDR
Maintain and monitor autonomous robots in retail environments, addressing technical challenges and customer communication on a dynamic and fast-moving team.
Responsibilities
Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
Support third-party field technicians by phone and remote access during on-site work
Coordinate directly with customer store teams to resolve operational issues
Identify recurring failure patterns and contribute to long-term fixes and process improvements
Schedule and Travel
Local travel within a 90-minute radius — up to 50% of working time
Domestic travel for occasional deployments or team needs — up to 15%
Remote on-call support required on approximately one-third of weekends
Required Qualifications
5+ years of hands-on experience assembling or repairing complex electromechanical systems
Proven troubleshooting skills across video, networking, and computer systems
Proficiency with Linux CLI and shell scripting
Comfort with web-based live control and monitoring tools
Clear, professional communication — written and verbal — for both customer and internal audiences
Based in or near the greater Portland, Oregon area
Prior experience in field service, robotics, or deployment-heavy technical roles
What We're Looking For
The strongest candidates will be self-directed problem-solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, escalate when appropriate, and bring a service mindset to every interaction — whether that's a store manager waiting on a repair or an engineer asking for remote support.
At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
Simbe Values: R. E. T. A. I. L.
Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.
Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.
Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.
Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.
Innovative - We are bold and innovative, with an intense focus on product design and user experience.
Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.
Simbe Robotics builds advanced in-store intelligence solutions that empower retailers to optimize operations and enhance shelf execution. Our autonomous robots and computer vision technology, paired with a cloud-based analytics platform, deliver actionable data insights that enable enterprise customers to make informed, data-driven decisions.
Operations Engineer