Senior Executive - Marketing Operations

About the role:

We are on the lookout for an execution-focused Growth Marketing Operations professional to help us accelerate user acquisition, engagement, and retention for our Hotels offering. This role will be pivotal in driving the operational backbone of our user growth engine by executing end-to-end marketing campaigns, managing tools and vendors, and collaborating cross-functionally to bring customer promotions, creatives, and automated journeys to life. If you're detail-oriented, proactive, and have a knack for getting things done at scale, this is the role for you.

Key responsibilities:

• Campaign Execution & Communication:

• Create, schedule, and manage omnichannel marketing campaigns via push notifications, emails, SMS, and WhatsApp using tools like CleverTap

• Build and automate user journeys and trigger-based communication to drive booking and revenue growth

• Collaborate with design/content teams to take in-app creatives (banners, bottom sheets, etc.) live on time

• Promo Code & Offer Management:

• Set up and manage promo codes and discount configurations for offers and partner-driven sales

• Coordinate with internal and external stakeholders to execute campaigns around promo-based events and sales

• Sales Planning & Performance Monitoring:

• Collaborate with business and category teams to plan and execute periodic sales events and promotional pushes

• Maintain campaign performance trackers (in Google Sheets) and assist in post-campaign impact analysis

• Marketing Tools & Vendor Management:

• Monitor usage and expenses of marketing platforms and track monthly spends

• Manage vendor payment cycles - collect invoices, raise POs, coordinate with Finance, and ensure on-time processing of payments

• Cross-Functional Collaboration:

• Work across verticals - including Business, Design, Tech, Content, Finance, and Vendor teams - to ensure timely campaign execution and operational excellence

Requirements:

Must-have:

• 1-3 years of experience in a Growth Marketing, Performance Marketing, or Marketing Operations role

• Hands-on experience with CleverTap or similar marketing automation platforms

• Proficiency in Google Suite - especially Sheets, Docs, and Slides

• Proven ability to operate with ownership, manage multiple moving parts, and thrive in a high-paced, detail-heavy environment

• Strong written and verbal communication skills

Good-to-have:

• Experience working with tools like MSG91, Gupshup, Kasplo, or similar messaging vendors

• Exposure to consumer tech or internet companies, ideally in travel, e-commerce, or app-first businesses

Who you are:

• You are operationally strong and can wear multiple hats

• You enjoy streamlining processes, fixing things, solving for scale, and delivering value through execution excellence

• You are a team player who thrives in cross-functional environments

• You move fast, stay organized, and are dependable

What’s in it for you:

• An opportunity to fuel growth for one of India’s top travel apps in a dynamic and cross-functional work environment

• Learn and grow across campaigns, data, tools, operations, creative execution, and platform management

• The chance to be a cornerstone in building scalable, repeatable growth engines for our Hotels vertical

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.