Senior Enterprise Account Manager

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways. Your Mission As an Enterprise Account Manager focused on the US market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across North America. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion. Your Responsibilities

Manage a portfolio of enterprise customers across the US, driving revenue growth. 

Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.

Build and maintain strong relationships with key stakeholders— from operational users to C-level executives.

Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.

Negotiate expansions with a focus on long-term partnership health and sustainable growth.

Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.

Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.

Your Story

You can work in a hybrid format where you’re able to work on-site in our New York office twice a week, and then choose where works best for you for the rest of the week. 

You bring 6+ years of experience in enterprise account management, customer success, or B2B SaaS sales.

You have a proven record of success managing and expanding large, complex customer relationships within the US market.

You’re experienced working with enterprise marketing, brand, or creative technology solutions.

You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.

You combine strategic thinking with commercial acumen and a deep focus on customer value.

You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.

You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.