Lead a new organization focused on platform and developer experience to enhance engineering velocity and reliability through innovative tooling and services.
About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
About the role
You will lead a newly formed Platform & Developer Experience organization, composed of senior engineers from across the company. Your mission: set the technical and product direction, remove friction, and deliver platform services and developer tooling that measurably accelerate engineering velocity and reliability.
Team responsibilities
Why this role matters
You’ll own both the systems that run the company and the tooling that makes engineers faster — a rare operating leverage opportunity. If you enjoy turning platform complexity into repeatable, developer-friendly outcomes, this is your sandbox.
Apply if: you’re a strong technical leader who loves shipping platform and DevX outcomes, can lead senior engineers, and can convince the org to use better tools and processes — all while keeping performance and reliability non-negotiable.
Annual US Hiring Range: $175,000 - $200,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Health Insurance
Medical, dental, vision, 401(k) plan, commuter benefits, and more.
UJET is an AI-powered contact center platform that transforms the customer experience through a cloud-native, mobile-first solution. Designed for businesses seeking to enhance their customer interactions, UJET leverages cutting-edge AI to empower agents and optimize customer journeys, ensuring operational efficiency and actionable insights. This innovative approach redefines contact center operations, setting a new standard in customer engagement.
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