Senior Engineer - Quality

• Interact with the customer via email or telephone, possibly in the language of the customer to collect issues related to quality/service. 

• Record this information appropriately in the  systems

• Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team, QA, Technical experts to judge the validity of a complaint 

• Document all evidence and make the decision of acceptance or rejection 

• Responsible for the claim entry process from initial entry to ensuring credit generation, corrective action letter follow-up, and samples to the respective plant.

• Provide customer requested documentation of claim details.

• Serve as a neutral party between customer and organization in claim investigation.

• Engineering Diploma Holder / Science Graduate  having  experience in Technical Quality Management & Customer service. 

• Previous work experience of 4+ years in customer service, (technical) support, or (technical) sales position within an international organization is important.

• Excellent communication and negotiation skills in English,  both spoken and written.

• Experience in an industrial B2B environment with a sound customer focus/quality expertise

• Knowledge of self-adhesive materials for the label industry, printing technologies and/or labeling solutions is beneficial

• Creativity and innovation, entrepreneurial spirit for growing the business

• Perform well under pressure and be able to manage a number of key tasks at a time

• A high degree of accuracy, good time-management and priority setting skills are important

• Energetic, dedicated and enthusiastic work approach combined with strong self-management and analytical mindset to meet deadlines and to do what it takes to get the job done

• Strong cultural empathy and team-player, relationship-building attitude to operate in a complex multinational organization

• Good customer relationship-building experience required

• Strong problem-solving and analytical skills

• Strong teamwork and relationship building skills  

• Strong customer focus and orientation

• Strong attention to detail & organizational skills

• Strong written, verbal and telephone skills

• Understanding of applicable computer systems, such as Microsoft Office, Gmail, Google Sheets and function-specific software like SFDC  etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.