Must have Skills : Microsoft SharePoint, Microsoft SharePoint App Development, collaboration tools,
Job Description : The person needs to work as a support lead to manage 2 or 3 support engineers and should be able to provide support to business users as well when needed.
Tools to support: Zoom, Asana, G Suit, Box, Lucid Chart, MS Teams, SharePoint online
Should have strong troubleshooting skills and should be able to communicate with business users.
Should be willing to learn skills to support sites deployed on different technology platforms.
Should be able to proactively report updates and flag any potential blockers or risks.
Should be able to understand and translate business needs into feasible & effective solutions.
Should be able to provide KPIs and SLA reports on a monthly or quarterly basis.
Should have a good understanding of request tracking & ticketing systems.
Should be able to provide L2 support around collaboration tools
