Must have Skills : Test Case Authoring, Test Case Management, Manual Testing, Job Description : • Hands-on experience is a must on: Test case authoring, Defect logging, and management, Manual testing, STLC - General Experience, Mobile Testing, Test Planning and Strategy (Strong), Test Reporting (Strong) • Test Reviews, Test Estimation, Testing KPIs, Test Monitoring and Control (Capable) • Contributing to preparing testing and overall game plan for any major feature rollout or for a content migration project • Hands-on experience on JIRA, Test Rail • Managing the content updating on SPO/ CMS sites as per business needs • Understanding customer complex requirements and converting them to simple user stories with defined acceptance criteria, backlog grooming, and prioritization, Managing the requirement traceability • Ability to Work Independently on application issues and enhancements within the defined timeframe • Identifying the area of improvement and planning accordingly. Inclination towards knowledge management, continuous service improvement, automation, and periodic reporting. • Co-ordination, collaboration, and follow-up with other vendors (application interface owners) for ticket resolution • Excellent Troubleshooting and Analytical Skills. • Sharp learning capabilities to engage and excel on different tech stacks. • Self-organized to collaborate with cross-functional teams to ship new enhancements to applications as per best practices with the highest quality standard. • Strong interpersonal and communication skills and the ability to work effectively by collaborating with a wide range of stakeholders (multi-vendor environment), transfer, and track tickets to closure, as needed. • Flexible to work in shifts as required, with coverage for EST business hours (6:30 P.M. – 3:30 A.M. IST), understand business criticality, and provide extended support whenever required. Good to have: • Hands-on knowledge of any ITSM tool preferably ServiceNow. • Working knowledge of ITIL module. Must understand Critical Incident Management processes, Change Management, and Problem Management processes. • Should be able to execute and prepare reports by running test scripts provided by automation QA
