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Wind River

Senior Engineer - Cloud Technical Support

Bengaluru , India
full-time

TLDR

Provide technical support across a software suite, ensuring customer satisfaction, mentoring peers, and maintaining complex lab environments.

Responsibilities
  • Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
  • In depth log debug and analysis
  • Support customer KPI’s and SLA’s
  • Software Upgrades and Patching
  • Emergency Recovery for outages reported by customers
  • Maintenance of customer lab environments
  • Mentor and train others in the organization
  • Document and develop technical content and solutions for knowledgebase
ABOUT YOU
  • Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
  • Experience working in an external customer facing technical support role
  • Experience troubleshooting complex technical issues
  • Excellent written and verbal communication skills in English
  • Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
  • Experience working with Linux
  • Ability to work in a dynamic, high pressure customer facing environment
  • Ability to manage and prioritize numerous customer issues simultaneously.
Additional Skills Considered a Plus
  • Experience with Docker and Kubernetes
  • Experience with ELK stack
  • Experience working with Telecommunication Providers
  • Experience with scripting: Ansible, Bash, Python
Benefits Package
  • Competitive Benefits Package
  • Birthday and Volunteer Time off
  • Private life, health and travel insurance
  • Flexible working hours
  • Employee Assistance program                             

Benefits

Flexible Work Hours

Flexible working hours

Health Insurance

Private life, health and travel insurance

Paid Time Off

Birthday and Volunteer Time off

 Wind River

Wind River builds embedded software solutions for intelligent connected systems, catering to industries like aerospace, automotive, and telecommunications. Their focus on cloud-based platforms and Mission Critical AI Systems uniquely positions them to power secure and reliable technologies that enable their customers' digital transformation.

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