Senior Engineer - Cloud Technical Support

AI overview

Provide technical support for cloud platforms and analytics, ensuring customer satisfaction through effective troubleshooting and mentoring within a dynamic team.

Responsibilities

Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
In depth log debug and analysis
Support customer KPI’s and SLA’s
Software Upgrades and Patching
Emergency Recovery for outages reported by customers
Maintenance of customer lab environments
Mentor and train others in the organization
Document and develop technical content and solutions for knowledgebase

ABOUT YOU

Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
Experience working in an external customer facing technical support role
Experience troubleshooting complex technical issues
Excellent written and verbal communication skills in English
Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
Experience working with Linux
Ability to work in a dynamic, high pressure customer facing environment
Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

Experience with Docker and Kubernetes
Experience with ELK stack
Experience working with Telecommunication Providers
Experience with scripting: Ansible, Bash, Python

Benefits Package

Competitive Benefits Package
Birthday and Volunteer Time off
Private life, health and travel insurance
Flexible working hours
Employee Assistance program

Perks & Benefits Extracted with AI

Flexible Work Hours: Flexible working hours
Health Insurance: Private life, health and travel insurance
Employee Assistance Program: Employee Assistance program