Lead the design and execution of systems and processes in Client Services, ensuring quality scale and operational excellence while driving strategic initiatives across the organization.
ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
ABOUT THIS ROLE
As the Director of Service Operations & Strategy, you will be responsible for the design, execution, and ongoing evolution of the systems, processes, and insights that power LVT’s Client Services organization. This role sits at the intersection of strategy, data, and operational excellence – partnering closely with senior leaders across all post sales operations including: Implementation, Field Service, Support, and Parts to ensure that our services scale with quality, cost-efficiency, and best-in-class customer experience.
You will lead a high-performing team focused on operational efficiency, performance management, and systems optimization. You will also serve as a key thought partner to the Head of Client Services, driving strategic planning, leading high-impact initiatives, and ensuring alignment with broader company objectives.
ROLE RESPONSIBILITIES
OUR IDEAL CANDIDATE
BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
LVT is transforming the way businesses secure and manage their physical sites through AI-driven solutions that enhance safety and operational efficiency. Catering to industries requiring robust site management, LVT's innovative products—including mobile, solar-powered units and an advanced Agentic AI platform—provide clients with unparalleled visibility and control. Our focus on hands-on innovation positions us as a leader in intelligent site technology.
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